Director, Marketing Operations

About the role

We are looking for a highly strategic and technically proficient Director of Marketing Operations to serve as the dedicated operational powerhouse for our business. Based in our NYC or SF office, you will be the primary operational partner bridging the gap between our Demand Generation team and our Sales motions.

Responsibilities

• Team Leadership & Management: Build, mentor, and manage a high-performing marketing operations team. Guide your direct reports in day-to-day execution while fostering a culture of continuous learning, technical excellence, and operational discipline.
• Drive Cross-Functional Alignment: Act as the critical connective tissue between Marketing and Revenue Operations. You will spearhead cross-functional initiatives, ensuring tight alignment across go-to-market teams on data, processes, and revenue goals.
• Strategic Advisory: Serve as the chief strategic advisor to the Demand Gen team, providing data-driven recommendations on campaign execution, funnel optimization, and sales motion alignment.
• Data Architecture & Analytics: Oversee the data lifecycle across the marketing stack. Champion the use of robust ETL and Reverse ETL processes to synchronize data between our data warehouse and operational tools, ensuring single-source-of-truth reporting.
• MarTech Strategy & Scoping: Continually evaluate and architect the marketing technology stack. You will be responsible for scoping new tools, managing vendor relationships, and implementing solutions that drive efficiency at scale.
• Demand Gen & Sales Alignment: Build the operational infrastructure to support seamless sales motions. Partner closely with Revenue Operations and Demand Gen leaders to build dynamic lead scoring models, complex routing logic, and strict SLA tracking to ensure no lead is left behind.
• Reporting & Attribution: Design and maintain advanced dashboards that provide full-funnel visibility. Translate raw data into actionable insights for marketing and sales leadership to guide future strategies.
• Process Engineering: Identify bottlenecks in the current marketing-to-sales handoff and build scalable, automated processes to solve them.

Qualifications

• Experience: 12+ years of progressive experience in B2B Marketing Operations, Revenue Operations, or Demand Generation Ops. SaaS experience is highly preferred.
• Management Skills: 5+ years of experience directly managing, coaching, and scaling operations teams in a high-growth environment.
• Cross-Functional Leadership: Proven track record of driving cross-functional execution, specifically partnering with Revenue Operations to orchestrate unified GTM motions.
• Analytics & Data Pipeline Mastery: A strong analytics background is a major advantage. You must possess deep, hands-on experience with ETL and Reverse ETL pipelines to ensure clean, actionable data flows seamlessly across systems.
• Strategic Chops: A proven ability to act as a consultant to marketing leadership. You know how to translate business requirements into technical solutions and vice versa.
• Technical Mastery: Deep, hands-on architectural expertise with the modern MarTech stack. You should possess:
• Advanced understanding of CRM architecture, custom objects, flow automation, and complex marketing-to-sales handoffs (Salesforce).
• Expert-level proficiency in instance management, lifecycle modeling, complex trigger logic, and API integrations (Marketo).
• Proven experience deploying and operationalizing ABM platforms (e.g., 6sense, Demandbase) to drive target account engagement and orchestration.
• Deep capability in building, testing, and iterating on sophisticated behavioral and demographic lead and account scoring models.
• Strong background in designing robust multi-touch attribution models to accurately measure campaign ROI and pipeline influence.
• Forward-thinking experience evaluating and implementing AI-driven marketing ops solutions (e.g., predictive analytics, generative AI for campaign workflows, AI-assisted lead routing).
• Expert capability in building agile, automated workflows using tools like Zapier and Clay.

Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.). Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".