Director, Marketing Operations

Promotional Review Committee Operations

As PRC Process Coordinator, responsible for day-to-day promotional review committee (PRC) operations such as scheduling and facilitating PRC meetings, managing PRC processes and Veeva workflows (submissions, QC, approvals, expirations, reporting), conducting PRC onboarding/training, etc.

Perform quality control (QC) checks on all materials prior to PRC submission to ensure completeness, accuracy, and readiness.

Ensure QC reflects prior reviewer comments and required updates.

Partner with PRC Chair to prioritize submissions, set the PRC agenda and align timelines with business needs.

Track material lifecycle including approvals, re-approvals, expirations, and archiving.

Maintain audit-ready documentation and processes.

Marketing Operations

Involvement with other critical operational workstreams may include (but not limited to) print vendor and fulfillment, congress/conference management, budget management and field collaboration support.

Partner with IT, CSO and Procurement to manage the implementation of existing and new systems, platforms, and processes to support cross-functional teams and drive innovative marketing capabilities while proactively identifying opportunities to drive efficiencies and effectiveness as the business evolves.

Helps elevate, oversee, and continuously improve the marketing operations function; identify workflow bottlenecks and lead process improvement initiatives.

Effectively collaborate to ensure alignment and success with cross-functional partners including Medical, Regulatory, Legal, Compliance, Marketing, IT, CSO, Field Teams, Market Access, Agencies, Vendors, etc.

Manage multiple vendor and agency partners to drive critical workstreams forward, ensure appropriate resource allocation and timely delivery within financial constraints.

Ensure consistency and compliance across operational processes.

Key Skills/Knowledge

• Proactive, self-starter motivated by challenges and delivering results (business owner mindset)
• High learning agility and problem-solving skills with ability to multi-task across several projects
• Strong analytical skills to quickly diagnose problems and develop fit-for-purpose solutions
• Ability to work independently while also partnering with cross-functional teams
• Strong project management skills with proven success in delivering results
• Ability to execute and thrive in fast-paced environments filled with ambiguity
• Superb communication skills, both verbal and written
• Demonstrated expertise in managing Veeva PromoMats, Veeva CRM, SharePoint, Teams and Microsoft Office/365
• Desire to professionally develop and gain more responsibilities resulting in greater impact

Education/Experience

• Bachelor's Degree, Master’s degree preferred
• Candidate must have 12-15+ years of biopharmaceutical marketing and/or operations experience
• Direct experience with promotional review committee operations and Veeva PromoMats
• Experience with omnichannel marketing execution, including Sales Force Marketing Cloud, media placements and asset taxonomy is a plus
• 2+ years of experience in project management
• Experience successfully leading marketing operations during time of product launch or in a growing organization
• Experience in smaller company (or team) environments is a plus