Director, Far East Marketing

About the Role

The Director, Far East Marketing is responsible for developing and maintaining relationships with targeted gaming and non-gaming resort patrons through personal contact to generate incremental revenues and encourage repeat visits. This role assists with Far East clientele and requires fluency in multiple languages. The ideal candidate should have a passion for meeting and assisting both gaming and non-gaming resort guests.

Responsibilities

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Requirements

• Fluent in English and Mandarin/Cantonese.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 21 years of age.
• High school diploma or equivalent.
• Minimum five years of casino marketing experience in a large luxury property setting.
• Proof of eligibility to work in the United States.
• Ability to obtain Nevada Gaming Registration.

Preferred Qualifications

• Strong existing following of mass premium and high-end patrons.
• Resort Marketing or premium customer hosting experience.
• Previous experience working in a large luxury resort setting.

Physical Demands

• Work is typically performed in a luxury property environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.