Director, Enterprise Program Delivery

About Emeritus

Emeritus is dedicated to providing future-focused education, making high-quality learning accessible and affordable worldwide. It collaborates with over 50 top-tier universities across various regions to offer short courses, degree programs, professional certificates, and senior executive programs.

Emeritus has educated more than 250,000 individuals in 80+ countries since its founding in 2015. The company is valued at $3.2 billion and backed by major investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. With over 2,000 employees globally, Emeritus operates in key cities like Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

Job Description

Director, Enterprise Program Delivery

We are seeking an exceptional client delivery leader to serve as the "manager of the engagement" for complex enterprise learning, leadership development, and transformation programs. This role requires taking end-to-end ownership for the successful delivery of these programs, coordinating with various stakeholders, and ensuring alignment and clarity across all workstreams.

Key Responsibilities

• Serve as the Manager of the Engagement
• Take end-to-end ownership for the successful delivery of complex client programs
• Act as the central point of coordination across all internal and external stakeholders
• Ensure every workstream, deliverable, decision, and stakeholder interaction supports overall program success
• Anticipate challenges, identify risks early, and proactively drive solutions
• Create structure and clarity in environments characterized by ambiguity and competing priorities
• Enterprise Program Leadership
• Lead large-scale, multi-workstream engagements from initial design through final delivery
• Develop and maintain integrated program plans that align stakeholders, resources, timelines, and deliverables
• Manage complex dependencies across learning design, faculty, production, operations, technology, and client teams
• Establish governance processes, operating rhythms, and communication plans that keep programs on track
• Monitor program health and proactively address issues before they impact delivery
• Client Relationship Management
• Serve as a trusted advisor and primary day-to-day partner for enterprise clients
• Build strong relationships with stakeholders ranging from program managers to senior executives
• Facilitate planning sessions, status meetings, executive briefings, and stakeholder discussions
• Navigate changing priorities and stakeholder expectations with professionalism and confidence
• Ensure clients consistently feel informed, supported, and confident in program execution
• Internal Leadership and Cross-Functional Coordination
• Drive accountability across teams without relying on direct authority
• Align diverse internal stakeholders around shared priorities and deadlines
• Cook up resources across multiple concurrent initiatives
• Facilitate decision-making and escalate issues when necessary
• Foster a culture of operational excellence, ownership, and continuous improvement
• Risk Management and Problem Solving
• Identify potential delivery, stakeholder, operational, and resource risks before they become issues
• Develop mitigation plans and contingency strategies
• Lead crisis management and issue resolution efforts when challenges arise
• Maintain composure and sound judgment in high-pressure situations
• Ensure leadership rarely learns about problems from the client first

What Success Looks Like

• Clients view you as a trusted partner rather than a project coordinator
• Internal teams know exactly what is expected and when
• Risks are identified and addressed before they become issues
• Stakeholders remain aligned despite changing priorities and complexity
• Programs run smoothly because someone is always thinking several steps ahead
• The engagement consistently achieves its objectives, timeline, and quality standards

Preferred Background

• Management consulting
• Enterprise transformation programs
• Professional services delivery
• Client services leadership
• Organizational change initiatives
• Learning and leadership development programs
• Strategy and operations roles
• Experience in consulting environments such as Deloitte, Accenture, EY, PwC, KPMG, or similar organizations

Qualifications

• 8+ years of experience in consulting, program leadership, client delivery, or related fields
• Demonstrated success leading complex, multi-stakeholder initiatives
• Exceptional project and program management capabilities
• Strong executive presence and client-facing communication skills
• Ability to influence and drive accountability without direct authority
• Outstanding organizational skills and attention to detail
• Prowess in managing ambiguity, complexity, and competing priorities
• Proven ability to make sound business judgments and solve problems
• Traits we value: ownership mentality, proactive rather than reactive, structured and strategic thinker, highly organized, calm under pressure, strong business judgment, exceptional communicator, detail-oriented, resourceful and adaptable, naturally collaborative, comfortable operating in fast-changing environments