Director, Enterprise Delivery

Responsibilities

• Lead engineering and technology operations teams responsible for delivering secure, scalable, reliable, and high-performing technology solutions and services aligned to the organization's highest priority business objectives.
• Provide leadership across a portfolio of engineering, platform, and operational work, ensuring priorities, delivery plans, service levels, team capacity, and execution align with strategic and operational goals.
• Own technology roadmaps, delivery execution, operational performance, resource planning, balancing business commitments, technical debt reduction, platform reliability, and long-term scalability.
• Partner with Product, Architecture, Security, Infrastructure, Platform, and business leaders to align priorities, manage dependencies, improve service outcomes, and drive successful execution across initiatives.
• Build and sustain a high-performing engineering and technology operations organization by developing managers and technical leaders, strengthening leadership capability, and supporting succession planning.
• Establish and reinforce standards for engineering quality, security, reliability, availability, operational excellence, and service management, driving consistency across teams and platforms.
• Oversee delivery health, production stability, incident management, service performance, and operational readiness, proactively identifying risks and driving continuous improvement.
• Advise senior leadership on technology risks, operational performance, technical tradeoffs, investment priorities, and opportunities to improve delivery, reliability, scalability, and business outcomes.

Qualifications

• Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• 10 years of prior relevant experience in software engineering, technology operations and management, or related technology roles
• 6 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports, including experience leading engineering managers and/or senior engineers
• Demonstrated experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes
• Proven track record of owning production systems end-to-end, resolving technical debt, and improving reliability, resilience, and operational performance across complex, large-scale platforms
• Demonstrated experience stabilizing, modernizing, and improving legacy systems in high-pressure, production-critical environments
• Strong understanding of modern engineering practices, including cloud-native architectures, system design, CI/CD, observability, secure development, and operational reliability
• Prominent ability to lead cross-functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders
• Strong communication skills, with the ability to translate technical concepts, tradeoffs, and risks for senior and cross-functional audiences
• Experience leading engineering organizations in cloud-native, platform-based environments at scale preferred
• Experience driving adoption of CI/CD, observability, secure development, and reliability practices across multiple teams or domains preferred
• Experience establishing engineering standards and improving consistency of engineering practices across teams, domains, or portfolios preferred
• Experience supporting large-scale technology delivery in complex or regulated environments preferred
• Experience leading through organizational change, growth, or transformation within an engineering organization preferred
• Experience with portfolio planning, investment prioritization, and resource tradeoff decisions across competing engineering demands preferred
• Master’s degree in Computer Science, Engineering, Information Systems, or related field preferred