Director, Enterprise Change Delivery

Responsibilities

• Ensure new processes, systems, and ways of working are adopted and utilized as intended
• Embed change considerations into operating rhythms, roles, and performance expectations
• Own adoption and utilization outcomes for enterprise programs
• Identify and address behavioral, organizational, and operational barriers to adoption
• Partner with leaders to reinforce accountability for sustained change
• Define and track change, adoption, and utilization metrics for enterprise programs
• Partner with Value Management to validate that adoption is driving expected outcomes
• Provide transparent reporting on change effectiveness for enterprise initiatives
• Ensure change management is integrated into the planning, execution, and sustainment of enterprise programs
• Focus change efforts on initiatives that materially impact enterprise outcomes, speed, and customer experience
• Serve as the change lead for priority enterprise programs, working directly with program, business, and delivery leaders
• Design and execute practical, outcome-oriented change approaches tailored to each program
• Ensure changes are embedded into day-to-day operations and sustained beyond program completion
• Partner with executive sponsors and senior leaders to build alignment and visible sponsorship
• Identify gaps between program delivery and realized value and recommend corrective actions
• Provide transparent reporting on change effectiveness for enterprise initiatives

Qualifications

• Proven experience working on complex, cross-functional initiatives with executive visibility
• Experience partnering closely with program, business, and technology leaders
• 10–12+ years of experience leading change and adoption for large-scale enterprise programs
• Bachelor’s degree in Business, Organizational Development, or equivalent experience