Director - Enterprise Change Management

Key Responsibilities

• Leads and executes the changes management framework and operating model across the enterprise.
• Develops evolving enterprise tools, methods, and capacity models based on delivery needs.
• Develops and executes training and onboarding of change management framework and tools.
• Facilitates the change journey and aligns change activities which include business strategy, outcomes, KPIs, and financial expectations, advisor to leaders throughout the process.
• Manages change practices by supporting end-to-end value delivery, beginning with intake and prioritization through launch, adoption, and stabilization.
• Evaluates and coaches leaders and sponsors on accountability, alignment, addressing resistance, and decision-making required to lead change effectively.
• Partners closely with various teams and departments to ensure alignment, consistency, and shared learning across business units.
• Serves as an escalation point for cross-value stream change risks, adoption challenges, and integration issues.
• Leads and develops a team of change practitioners and contractor resources aligned to assigned initiatives and business units.

Education And Experience

• Bachelor’s degree required; advanced degree (MBA, MS, or equivalent) strongly preferred.
• Eight (8) years of progressive experience in driving transformational change supporting multi-year transformations with significant organizational, process, and technology change.
• Five (5) or more years directly managing professional staff, required.
• Proven ability to partner with senior leadership to influence adoption and resolve resistance is highly preferred.
• Strong business acumen with demonstrated experience interpreting business and financial drivers and translating them into actionable change and readiness strategies across complex, cross-functional environments highly preferred.
• Experience coordinating readiness and adoption activities across business units highly preferred.
• Prosci, CCMP, or equivalent certification preferred.

Skills

• Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective.
• Business Acumen - Applies knowledge of MPC’s business, industry, and the marketplace to advance the organization’s goals.
• Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
• Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities, and builds high-performing teams.
• Change Management - The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
• Storytelling - The process of communicating information, tailored to a specific audience, with a compelling narrative.