Director Enterprise Delivery Services

About the role

The Director Enterprise Delivery Services, in support of their assigned strategic focus area, develops, implements, and executes strategies to deliver on the Healthfirst strategic plan. This person has the responsibility to educate the company, suppliers, and other invested parties on all technology, process, and organization changes in his/her assigned focus area. This position plays a major role in the enterprise transformation of Healthfirst and will oversee any ongoing implementation or refinement after any launch or process improvement changes are released into the business. Will engage in a highly collaborative manner with our leaders and will partner to ensure the success of all change management efforts. As a people leader, he/she values developing team member curiosity and supporting their growth.

Responsibilities

• Lead various Healthfirst leadership and initiative teams in the development of the transformation blueprint needed to deliver the specific strategic objectives for the assigned focus area
• Lead or support initiatives across Enterprise Delivery teams, as needed
• Define/refine strategic imperatives for assigned focus area
• Lead solution design across operations and technology teams to build out delivery roadmaps
• Monitor & manage business value delivery to impacted operational areas
• Collaborate with and support across various functional operations owners and across enterprise delivery teams to prioritize and ensure the successful implementation of the defined roadmap and advance key initiatives
• Accountable for the operational and user readiness for the delivery of changes; understand the impact of change, translate the approach to manage adoption and mitigate resistance
• Create and deploy training and development strategies as needed
• Guide change management planning and facilitation of change initiatives
• Partner across the Enterprise Delivery Services leadership team to identify and highlight conflicts, risks, prioritization needs and interdependencies for leadership evaluation and prioritization
• May lead a team of Agile Product Owners, Program Managers, etc
• Performs all other duties as assigned

Requirements

Minimum Qualifications:

• Bachelor’s degree from an accredited institution or equivalent work experience
• HS Diploma or GED from an Accredited Institution
• Demonstrates the ability to quickly adapt to shifting priorities and seamlessly transition between initiatives
• Rapidly ramps up in new focus areas, gaining context and contributing effectively with minimal onboarding
• Bridges the gap between business strategy and execution, delivering value early while navigating evolving enterprise needs
• Agile Mindset: Experience embodying Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success
• Product Mindset: Experience defining a product value proposition that aligns with and supports the HF objectives; be the north star for the team
• Influence: Experience influencing the behaviors of leaders at all levels and without traditional hierarchy
• Servant Leadership: Experience fostering an environment where individuals thrive as empowered and equal members of a team
• Communication: Experience articulating and translating business strategy, product vision, concepts, best practices effectively at all levels, adjusting as needed to a target audience
• Collaboration: Expertise working with others in a cross-functional multi-team environment
• Continuous Improvement: Demonstrated a commitment to continually improve, share learning with others and encourage team development
• Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency
• Experience working directly with Agile multiple teams on projects in role as Product Owner, Agile Coach, or Product Manager
• Experience managing project delivery & change management within specific timeframes
• Experience using spreadsheet software (e.g. MS Excel) to manipulate data using formulas and creating pivot tables, etc.
• Experience using Version One, Jira, or other agile software delivery management tool

Preferred Qualifications:

• 3-5 years of Product Management or equivalent experience with successful history of delivering complex solutions in a fast-moving environment
• Process and delivery training and/or certifications such as PMP, Six Sigma, or LEAN
• Familiarity with one or more of the following is a plus: health plan operations (technology and processes), knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations, AI for Agile software development

Qualifications

Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Benefits

Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).