Director, Donor Experience

Job Summary

The Director, Donor Experience strengthens Hope Media Group’s fundraising by cultivating and stewarding relationships with high-capacity donors while leading efforts that increase major gift revenue and donor engagement. This role manages a portfolio of about 100-125 major donors and develops individualized engagement strategies that connect donor passions with Hope Media Group’s brands, initiatives, and ministry impact. The Director identifies opportunities for transformational giving, planned gifts, and long-term partnerships that advance the mission of Hope Media Group. The Director also provides spiritual encouragement and ministry leadership to donors, helping cultivate a culture of generosity in support of Hope Media Group’s ministry.

Essential Functions

• Major Donor Portfolio Management
• Lead the development and growth of HMG’s Major donor program, including portfolio structure, engagement strategy, and revenue goals.
• Provide leadership, coaching, and accountability for Donor Advisors to ensure effective donor portfolio management and meaningful donor engagement.
• Ensure Donor Advisors maintain accurate donor records, engagement plans, and activity tracking within the CRM.
• Analyze portfolio performance and donor trends to identify opportunities for increased donor retention, upgrades, and long-term partnerships.
• Congduct regular donor engagement through in-person visits, phone calls, handwritten notes, and personal communication.
• Identify and cultivate opportunities for major gifts, planned giving, and endowment contributions.
• Facilitate meaningful donor experiences such as tours, ministry updates, and special events.
• Provide spiritual care to donors, including praying with donors when appropriate.
• Major Gift Strategy, Leadership & Donor Insights
• Develop strategies that strengthen major donor engagement and increase philanthropic investment.
• Partner with Donor Engagement leadership to identify high-capacity donor opportunities and funding priorities.
• Develop and maintain individualized donor engagement plans aligned with donor interests and organizational priorities.
• Partner with Donor Experience leaders to identify high-capacity donors & create clear pathways for movement into major giving portfolios when appropriate.
• Share relevant donor insights, feedback, and outcomes to support broader Donor Experience planning and reporting.

Demonstrated Faith

• Committed to a personal relationship with Jesus Christ
• Grounded spiritually and Biblically literate
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies
• Lively Christian principles defined by the Ministry Statement of Faith
• Passionate for leveraging the platform of radio for evangelism and discipleship
• Exhibit a strong moral character
• Active member of a Bible believing local church

Requirements and Qualifications

• Education: Bachelor’s Degree preferred, or equivalent experience
• Experience: 7-10+ years of non-profit fundraising or development experience, demonstrated success securing and growing major gifts, experience managing high-capacity donor relationship, knowledge, skills and abilities
• Heart for Christian ministry
• Has a personal relationship with Jesus Christ and strong moral character
• Spiritually grounded and working knowledge of scripture
• Must be an active member of a Bible believing local church
• Strong understanding of major gift fundraising principles and donor cultivations strategies
• Ability to build authentic, trust-based relationships with donors
• Strong strategic thinking and ability to identify opportunities for transformational giving
• Excellent written and verbal communication skills
• Proficiency with CRM reporting tools and Microsoft Office suite
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Ability to manage multiple projects with accuracy and attention to detail
• Self-motivated with initiative to improve systems and workflows

Supervisory Responsibilities

• Immediate supervision of a small group of employees. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews and applies company policies. Immediate supervision over a unit, section, or department. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews and applies company policies.

Positions supervised

• Donor Advisor Number in Position: 4

Working Conditions and Environment

• Travel: Occasional out-of-town and local travel required
• Nights/Weekends/Holidays: Occasional overnight and weekend travel required
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

Full-Time Benefits Offerings

• Medical
• Dental
• Vision
• Health Savings Account w/employer contribution
• Flexible Savings Accounts
• Company Paid Short Term Disability/Long Term Disability
• EAP (Employee Assistance Program)
• Generous Paid Time Off (PTO)
• Three (3) Paid Mission Days
• Twelve (12) Company-Paid Holidays
• 403B Retirement with Company Match
• Group Life Insurance
• Legal Shield/Identity Theft Protection
• Access to Marketplace Ministry Chaplains

Third-Party Recruiter Policy

We are grateful for the interest of those who wish to support our hiring efforts. However, Hope Media Group does not accept unsolicited resumes or candidate referrals from external staffing agencies or search firms. Submissions from third parties will not be considered and may be retained without obligation or payment or fees.