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Managing Director, Donor Experiences and Engagement

Facing History & Ourselves · United States · 2 wk ago
RemoteRemoteInformation Technology$177k–$195k/yrFull-time

About the role

The newly created Managing Director, Donor Experiences and Engagement will partner closely with the Chief Development Officer, the Vice President of Development, and the senior Development team to develop, build on, and execute a centralized, sophisticated and comprehensive donor experience program for Facing History supporters and board members across all stages of the donor journey.

Responsibilities

  • Leading a team responsible for delivering on donor communications, donor experiences and the tools needed for impactful stewardship strategies and revenue growth

  • Shaping how Facing History engages, retains, and grows support from its donors at all levels

  • Partnering with fundraising, executive, and programmatic leadership, helping to translate the organization’s mission and priorities into inspiring and actionable donor experiences

  • Liaising with departments across the organization (Program, Development, Regional teams, etc.) to develop and implement the donor engagement strategy

  • Oversee (in partnership with the CDO and the VP) planned giving efforts at the organization with the goal of overall growth

  • Develop and lead the execution of comprehensive donor communication plans, moving beyond content creation to strategic messaging frameworks targeting donors at all levels

  • Oversee all writing for the department to produce all donor facing content (newsletters, gift acknowledgements, donor collateral, annual report, etc.)

  • Design and implement a robust stewardship engine that proactively proves the impact of philanthropic investment, particularly for Leadership and Board-level donors

  • Oversee the events strategy, shifting from tactical execution to the design of high-touch experiences that deepen donor relationships

  • Partner with the VP, CDO, CEO and the Director, Board & Leadership Relations to create bespoke engagement experiences and tools for board and leadership + donors

Qualifications

  • Minimum of 10+ years of related development and stewardship experience - ideally background in building stewardship/donor engagement programs

  • Demonstrated experience building relationships with donors and key external stakeholders

  • Background in frontline fundraising is ideal

  • Experience in liaising across organizational functions and teams

  • Strong project management skills

  • Strong oral and written communication skills

  • 8+ years of experience supervising and leading teams

  • Experience having worked across multiple sites and/or regional offices

Benefits

  • Medical with a fully employer-sponsored health reimbursement account (HRA)

  • Dental

  • Vision

  • Life & AD&D

  • Long-term & short-term disability insurance

  • 403(b) retirement plan with a discretionary organizational contribution

  • Generous paid time off

  • Employee Assistance Program

  • Travel assistance plan

  • Pre-tax commuter spending accounts

  • Flexible spending accounts

  • Voluntary Colonial Life group plans

  • Robust wellness programs through aHealthyMe

  • Employee discounted marketplace through BenefitHub

  • Weekly virtual yoga and meditation

  • 403(b) advisement

  • Remote-first/Hybrid Work Model (US Home Based)

  • Travel is required

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