Director of Donation Development

Position Summary

The Director of Donation Development (DDD) is a strategic and operational leader responsible for driving measurable growth in eye, organ, and tissue donation performance across the Donor Service Area (DSA).

Essential Job Duties and Responsibilities

• Collaborates with other departments at DNWest with the goal of enhancing conversion outcomes.
• Facilitates routine meetings with the Organ Ops leadership to promote a team environment.
• Approves the overall strategy to enhance and improve eye, organ, and tissue donation (E/O/T) and honor donor designation within the DNWest’s service area.
• Works with Organ Operations leadership team and Tissue Services management team in order to provide optimal service to hospital partners.
• Works with management team to attain Donor Network West strategic plan, organizational goals and metrics.
• Maintains, approves and submits accurate records and expenses.
• Promotes a quality plan regarding Hospital Partner Services.
• Implements needed changes and makes recommendations for continual quality improvement.
• Directs reporting staff in the development and implementation of key hospital strategies tailored to the needs of each hospital and the resources of the organization.
• Leverages dashboards, scorecards, and analytics to drive decision-making.
• Maintains real-time performance and intervenes proactively to address gaps, partners with Quality and IT to ensure accurate, actionable reporting.
• Provides executive management direction and input, from a clinical operations perspective, in order to develop and implement strategies to attain DNWest goals.
• Works with leadership with the Vice President of Hospital Development and Family Services to develop and manage operating and capital budgets to ensure responsible control over and utilization of DNWest resources.

Staff Management and Leadership

• Creates and leads a high-performing team to execute data-driven, relationship-based strategies that influence clinical practice, strengthen hospital partnerships, and ensure regulatory compliance.
• Hires, orients, develops, and trains staff into high functioning teams.
• Builds and leads a high-performance team with clear expectations tied to measurable outcomes.
• Holds team members accountable for performance through structured coaching and feedback.
• Develops staff capability in data interpretation, hospital engagement, and clinical understanding.
• Creates a culture of ownership, urgency, and continuous improvement.
• Takes a leadership role in staff education and training.
• Mentors and develop staff using a supportive and collaborative approach; assigns accountabilities, sets objectives, establishes priorities; and monitors and evaluates results.
• Provides year-round ongoing real-time feedback, both positive and corrective, meets with direct reports several times a year to review individual performance, and completes all official performance reviews in a timely manner.
• Sets up requests from reporting staff to attend conferences, provides a format for sharing of information gained at conferences.

Skills Qualifications

• Maintains professional competence to provide leadership and consultative services to staff and transplant centers.
• Maintains knowledge of organ and tissue donation policies and state and federal regulatory codes, including the Uniform Anatomical Gift Act (UAGA) through active membership in professional associations and attendance at workshops and seminars.
• Maintains involvement in national initiatives to improve donation practices.
• Communicates and presents information effectively and concisely one on one and within a team environment.
• Possesses strong interpersonal, priority-setting and strategic skills.
• Strong attention to detail, and strong written and verbal communication skills.
• Able to work in a fast-paced dynamic environment and to adjust to new priorities.

Education and Experience

• Preferred: Bachelor’s degree.
• Preferred: Course work in behavioral sciences, social sciences or other health related fields.
• Option: Work experience may be substituted for educational requirement.
• Preferred: Masters degree.
• Required: Minimum of three to five (3 – 5) years in a health related field.
• Preferred: Management experience; relationship-building and marketing experience.
• Preferred: Previous OPO experience, and proven leadership, communication and management skills, with the ability to coach and mentor.
• Required: Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver’s license in good standing and current vehicle insurance based on applicable state minimum insurance coverage standards.