Director, Customer Partner, Incentive, Healthcare

About the Role

In this high-impact leadership role, you are the strategic architect of the relationship with Kyndryl’s most significant customers. You will build deep, trusted connections with C-suite executives to bring the full power of Kyndryl’s global expertise to solve complex business challenges and shape the future of our consulting practice.

Responsibilities

• Drive Growth and Profitability
  • Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
  • Proactively generate new opportunities and expand existing work into larger scopes and new capabilities.
  • Maximize renewals by selling new offerings while minimizing erosion to ensure account growth.
  • Own the account P&L, ensuring customer satisfaction, integrity, and compliance.
• Build Strategic Connections
  • Cultivate and maintain deep connections with top-level decision-makers.
  • Collaborate with sales team members to ensure seamless management from prospecting to closing.
  • Build a strong go-to-market pipeline with partners to drive new deals.
  • Leverage industry expertise to provide innovative solutions and position Kyndryl as a leader.
• Deliver Excellence
  • Identify and qualify new opportunities to deliver bespoke services tailored to each customer’s unique needs.
  • Maintain a stellar reputation by ensuring account excellence and total integrity.
  • Use creativity and expertise to transform the future of account management.

Requirements

• Minimum of 5+ years of experience running account P&L with end-to-end sales process management.
• Healthcare experience.
• Deep knowledge of business and technology trends and industry best practices.
• Proven experience with revenue growth, cost management, profitability, trends, and risks.
• Open-minded and empathetic approach in customer relationships.
• Ability to lead with a consultative approach, identify and create demand across Kyndryl capabilities, and articulate business value.
• Ability to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes.

Preferred Qualifications

• Bachelor’s degree or Master’s degree.
• Sales experience in technical solutions.

Benefits

• Comprehensive benefits package including medical, dental, disability, and retirement benefits.
• Paid leave and paid time off.
• Discretionary annual bonus program based on performance (or sales commission plan for eligible roles).
• Access to employee learning programs and certifications (Microsoft, Google, Amazon, Skillsoft, and more).
• Company-wide volunteering and giving platform to donate, fundraise, or volunteer.

Pay

The compensation range for this position in the U.S. is $161,520 to $290,760 based on a full-time schedule. Actual compensation may vary depending on geography, job-related skills, and experience. Part-time roles will be adjusted appropriately. Specific ranges for select locations:

• California (San Francisco Bay Area): $193,920 to $348,840
• California (All Other): $177,720 to $319,800
• Colorado: $161,520 to $290,760
• Massachusetts: $161,520 to $319,800
• New York City: $193,920 to $348,840
• Washington: $177,720 to $319,800
• Washington DC: $177,720 to $319,800

The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.