Director, Customer Partner, Healthcare Payor

About the role

In this high-impact leadership role, you are the strategic architect of the relationship with Kyndryl’s most significant customers. You will build deep, trusted connections with C-suite executives, bringing the full power of Kyndryl’s global expertise to solve complex business challenges. This is an opportunity to shape how our consulting practice operates today and evolves for the future.

Responsibilities

• Drive Growth and Profitability
  • Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
  • Proactively expand scope by generating new opportunities and expanding existing work into larger scopes and new capabilities.
  • Maximize renewals by focusing on selling new offerings while minimizing erosion to ensure account growth.
  • Own the account P&L, ensuring customer satisfaction, integrity, and compliance.
• Build Strategic Connections
  • Cultivate and maintain deep connections with top-level decision-makers (CxO relationships).
  • Collaborate with sales team members to ensure seamless management from prospecting to closing.
  • Build a strong go-to-market pipeline with partners to drive new deals.
  • Leverage industry expertise to provide innovative solutions and position Kyndryl as a leader.
• Deliver Excellence
  • Identify and qualify new opportunities to deliver bespoke services tailored to customer needs.
  • Maintain a stellar reputation by ensuring account excellence and integrity.
  • Use creativity and expertise to transform the future of account management.

Requirements

• Must be located within commutable distance to Chicago, IL, with the ability to be on-site at customer locations up to 70% of the time.
• Minimum of 5+ years of experience running account P&L with end-to-end sales process management.
• Proven track record of managing and modernizing healthcare payer applications.
• Healthcare experience and established CxO relationships with Blue Cross Blue Shield (BCBS).
• Deep knowledge of business and technology trends, as well as industry best practices.
• Proven experience with revenue growth, cost management, profitability, trends, and risk assessment.
• Ability to lead with a consultative approach, identify and create demand across Kyndryl capabilities, and articulate business value.
• Ability to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes.

Qualifications

• Bachelor’s or Master’s degree (preferred).
• Sales experience in technical solutions (preferred).

Pay

The compensation range for this full-time position in the U.S. is $161,520 to $290,760, with variations based on geography, job-related skills, and experience. Part-time roles will be adjusted accordingly. Specific ranges for select locations include:

• California (San Francisco Bay Area): $193,920 to $348,840
• California (All Other): $177,720 to $319,800
• Colorado: $161,520 to $290,760
• Massachusetts: $161,520 to $319,800
• New York City: $193,920 to $348,840
• Washington: $177,720 to $319,800
• Washington DC: $177,720 to $319,800

This position is eligible for Kyndryl’s discretionary annual bonus program, based on performance. For sales commission-eligible roles, participation in a sales commission plan replaces the annual bonus program.

Benefits

• Comprehensive benefits package including medical, dental, and disability coverage.
• Retirement benefits.
• Paid leave and paid time off.
• Employee learning programs with access to certifications (Microsoft, Google, Amazon, Skillsoft, and more).
• Company-wide volunteering and giving platform to donate, fundraise, or volunteer with over 2 million non-profit organizations.