Director, Cloud Operations

About the role

We are seeking an experienced Cloud Operations Leader to build, scale, and lead our Cloud Operations organization. This role owns the end-to-end operational performance for our Enterprise Imaging cloud platform, supporting mission critical and highly regulated SaaS environments. The Cloud Operations Leader defines and operates industry standard operating models to ensure reliability, availability, scalability, compliance, effective security operations execution, and disciplined financial stewardship. In close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds modern SRE and SysOps practices into the delivery and operation of cloud and hybrid solutions.

What You'll Do

• Cloud Operations & Reliability: Own the operational health, stability, and performance of all production cloud platforms and shared services. Manage SLAs, error budgets, and operational KPIs aligned to customer experience, availability commitments, and business priorities. Serve as the operational authority during major incidents, leading response, escalation, communication, and post‑incident remediation. Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications. Establish operational readiness, integrate change management, and release governance standards. Design sustainable on-call, escalation, and follow-the-sun support models. Drive automation, self-healing, and systematic toil reduction to improve reliability and operational efficiency.
• Cloud Platform & Infrastructure: Own the lifecycle and operations of AWS-first cloud platforms. Ensure resilience, disaster recovery, backup, and business continuity objectives are met and tested. Partner with architecture and engineering teams to ensure reliability-by-design. Oversee capacity planning, performance engineering, and scaling strategies aligned with commercial strategies.
• Automation, DevOps & Observability: Partner with R&D to standardize CI/CD pipelines, release processes, and platform automation. Own end-to-end observability including metrics, logs, traces, dashboards, and alerting. Continuously improve MTTR, MTTD, and deployment reliability.
• Security, Compliance & Risk (with SecOps): Implement and operate security controls defined by SecOps across cloud platforms and operational processes. Ensure compliance with regulatory frameworks (e.g., HIPAA, SOC2, ISO, NIST as applicable). Support audits, vulnerability management, patching, and risk remediation.
• Team & Organizational Leadership: Lead cloud operations through transformation, including the transition from traditional delivery models to a SaaS-first operating model. Build, lead, and develop a high-performing and efficient global Cloud Operations / SRE organization. Hire, coach, and retain top talent; establish career paths, training, and certification programs. Manage strategic vendors and partners to provide 24/7 operational coverage. Foster a culture of ownership, accountability, and continuous improvement. Influence effectively in a matrixed organization, driving adoption of new operating models.

Who You Are

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 10+ years of experience operating and scaling cloud-based production platforms, including business critical SaaS services.
• 5+ years of proven leadership experience building, scaling, and leading Cloud Operations and/or SRE teams in a 24/7 global environment.
• Demonstrated ownership of operational reliability, availability, and performance.
• Deep expertise in AWS-first cloud platforms and cloud native architectures.
• Strong experience with automation-driven operations.
• Solid background in ITIL-aligned service management, including incident, problem, change, and capacity management.
• Experience operating in regulated or compliance-driven environments.
• Proven ability to partner effectively with Engineering, Architecture, Security, Support, and business stakeholders to deliver reliability-by-design.
• Strong leadership, communication, and stakeholder management skills, with the ability to translate operational risk, reliability, and performance into executive‑level and business‑relevant insight.
• Experience leading global, multi-region service organizations supporting enterprise customers.
• Relevant industry experience in medical imaging and Imaging IT.
• Relevant certifications such as AWS Cloud Practitioner, AWS Certified Solutions Architect, ITIL, CISSP, or CISM.

Our Values

• Own It: I do what I say, full accountability for results, finding solutions and practicing ethical and safe behaviors.
• Play as One: Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits.
• Move Forward: Embrace change, explore opportunities to innovate, feedback and improve performance. Proactive steps to resolve issues and continuous progress.
• Drive Value: Bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, use data to generate crucial insights and outcomes.