Director, Cloud Operations

Overview

The Director, Cloud Operations - North America supports AIT's cloud logistics strategy and ensures efficient, secure, and scalable transportation of cloud components and rack support for data center customers. This role focuses on operational execution, customer support, and continuous improvement across global supply chains involving fully populated server racks, servers, switches, GPUs, and related hardware.

Responsibilities

• Support the development and execution of cloud logistics plans aligned to business objectives.
• Contribute to account planning, customer relationship management, and operational forecasting.
• Aid in designing solutions that enhance performance, security, and cost effectiveness for transporting cloud components.
• Business Continuity Support includes but not limited to assisting in maintaining disaster recovery and continuity plans for cloud component logistics.
• Oversee day-to-day logistics operations for cloud hardware movement, including resource deployment to data centers, handling, and compliance.
• Maintain performance metrics and ensure adherence to best practices for transporting racks, servers, switches, GPUs, and related equipment.
• Develop “bench strength” and next-level leaders.
• Coach and develop direct-report staff relative to leadership of their individual groups.
• Analyze operational patterns and identify opportunities to reduce cost while maintaining service quality and security.
• Protect the Global Supply Chain.
• Understand thoroughly the Cloud Security Program (CSP) relative to all transportation services.
• Ensure 100% adherence to the CSP through spot audits and station visits.
• Partner with CT Services as needed to ensure proper handoff protocols are in place for 24/7 monitoring.
• Maintain and update SOPs to reflect operational best practices and lessons learned.
• Support initiatives to reduce carbon footprint, optimize routing, and use eco-friendly materials.

Qualifications

• Bachelor's Degree in Business Administration, Marketing & Sales, Supply Chain, or related field (required).
• Master's Degree (preferred).
• 15+ years of experience in supply chain, logistics, or cloud related operations (required).
• 10+ years of experience supporting revenue growth and customer retention (required).
• 10+ years of experience in relationship management experience with technology sector customers and multi/national focus, fast pace, high volume environment (required).

Knowledge, Skills, And Abilities

• Action-bias: Turns planning and discussion into outcomes.
• Strong understanding of RFQs, multimodal logistics, and compliance.
• Strong planning, communication, and presentation skills.
• Excellent written and communication skills, and the ability to make concise decisions.

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.