Director, Cloud Operations

What You'll Do

• Cloud Operations & Reliability
• Own the operational health, stability, and performance of all production cloud platforms and shared services.
• Manage SLAs, error budgets, and operational KPIs aligned to customer experience, availability commitments, and business priorities.
• Serve as the operational authority during major incidents, leading response, escalation, communication, and post-incident remediation.
• Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.
• Establish operational readiness, integrate change management, and release governance standards.
• Design sustainable on-call, escalation, and follow-the-sun support models.
• Drive automation, self-healing, and systematic toil reduction to improve reliability and operational efficiency.
• Cloud Platform & Infrastructure
• Own the lifecycle and operations of AWS-first cloud platforms
• Ensure resilience, disaster recovery, backup, and business continuity objectives are met and tested.
• Partner with architecture and engineering teams to ensure reliability-by-design.
• Oversee capacity planning, performance engineering, and scaling strategies aligned with commercial strategies.
• Automation, DevOps & Observability
• Partner with R&D to standardize CI/CD pipelines, release processes, and platform automation.
• Own end-to-end observability including metrics, logs, traces, dashboards, and alerting.
• Continuously improve MTTR, MTTD, and deployment reliability.
• Security, Compliance & Risk (with SecOps)
• Implement and operate security controls defined by SecOps across cloud platforms and operational processes.
• Ensure compliance with regulatory frameworks (e.g., HIPAA, SOC2, ISO, NIST as applicable).
• Support audits, vulnerability management, patching, and risk remediation.
• Team & Organizational Leadership
• Leads cloud operations through transformation, including the transition from traditional delivery models to a SaaS-first operating model.
• Build, lead, and develop a high-performing and efficient global Cloud Operations / SRE organization.
• Hire, coach, and retain top talent; establish career paths, training, and certification programs.
• Manage strategic vendors and partners to provide 24/7 operational coverage.
• Foster a culture of ownership, accountability, and continuous improvement.
• Influence effectively in a matrixed organization, driving adoption of new operating models.

Who You Are

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 10+ years of experience operating and scaling cloud-based production platforms, including business critical SaaS services.
• 5+ years of proven leadership experience building, scaling, and leading Cloud Operations and/or SRE teams in a 24/7 global environment.
• Demonstrated ownership of operational reliability, availability, and performance.
• Deep expertise in AWS-first cloud platforms and cloud native architectures.
• Strong experience with automation-driven operations.
• Solid background in ITIL-aligned service management, including incident, problem, change, and capacity management.
• Experience operating in regulated or compliance-driven environments.
• Proven ability to partner effectively with Engineering, Architecture, Security, Support, and business stakeholders to deliver reliability-by-design.
• Strong leadership, communication, and stakeholder management skills, with the ability to translate operational risk, reliability, and performance into executive-level and business-relevant insight.
• Experience leading global, multi-region service organizations supporting enterprise customers.
• Relevant industry experience in medical imaging and Imaging IT.
• Relevant certifications such as AWS Cloud Practitioner, AWS Certified Solutions Architect, ITIL, CISSP, or CISM.

What we offer now and in the future

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion

• We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Compensation

• At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.

AI Usage Disclosure

• We use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications.