Director, Cloud Infrastructure

Responsibilities

• Define and execute the multi-year roadmap for infrastructure and operations services
• Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365
• Evaluate new technologies and vendors to modernize and simplify the environment
• Align infrastructure investments to business priorities and growth plans
• Own availability, performance, and security of: Data centers and hosted environments, Cloud infrastructure (Azure, AWS, Microsoft 365), Core enterprise systems and identity services, Backup, disaster recovery, and business continuity platforms, Endpoint/device management platforms
• Ensure SLAs and operational targets are consistently achieved
• Lead incident, change, and problem management practices
• Oversee monitoring, alerting, and operational health reporting
• Provide senior-level technical escalation and decision-making
• Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis
• Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance
• Reduce recurring incidents and operational risk through proactive improvements
• Champion operational maturity and continuous service improvement
• Partner with Information Security and Audit to maintain effective IT governance and controls
• Support SOX and PCI compliance across infrastructure and operational systems
• Maintain appropriate access management, logging, backup, and recovery standards
• Participate in audits, assessments, and remediation efforts
• Maintain documentation and processes to support regulatory requirements
• Lead managers and technical teams across infrastructure engineering, support services, and telecommunications
• Set priorities, capacity plans, and performance expectations
• Coach and develop leaders and senior engineers
• Foster a culture of accountability, service excellence, and continuous improvement
• Own infrastructure and operations budgets and forecasting
• Manage vendor relationships, contracts, and renewals
• Negotiate hardware, cloud, telecom, and services agreements
• Balance cost optimization with performance and reliability needs
• Serve as the primary technology operations leader for business stakeholders
• Translate business requirements into scalable and reliable solutions
• Communicate risks, performance, and strategy to senior leadership
• Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams

Qualifications

• 10+ years progressive IT infrastructure or operations experience
• 5+ years people leadership experience
• Experience leading both engineering and support functions
• Strong knowledge of both cloud platforms and enterprise infrastructure
• Experience managing budgets, vendors, and contracts
• Experience supporting SOX/PCI or similar compliance frameworks
• Excellent communication and stakeholder management skills