Director, Business Solutions

Clinisys · Tucson, AZ · 2 wk ago

On-siteBusiness Development$150k–$180k/yrFull-time

Purpose

As Director, Business Solutions, you will lead the strategy, delivery, and optimization of enterprise business applications and integrations that enable Clinisys’ digital transformation. This is a transformational leadership role, not a reactive support function. You will partner with Product, Customer Support, Sales, Marketing, Finance, HR, Cyber Security, and other business leaders to deliver integrated, end-to-end digital capabilities that improve efficiency, experience, and measurable business outcomes.

Clinisys' AI Philosophy

Building an AI-first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories operate more effectively and generate meaningful insights at scale.

Essential Functions

Enterprise Transformation Leadership

Lead enterprise business systems transformation aligned to company strategy and digital experience priorities
Act as a proactive transformation driver by identifying opportunities to reimagine and streamline workflows and improve end-to-end processes
Own the business applications and integration roadmap with clear prioritization and measurable value realization
Influence cross-functional leaders to align priorities, remove barriers, and accelerate transformation outcomes

Platform & Integration Delivery

Lead the design, implementation, and optimization of all enterprise platforms (including ERP, CRM, HRIS, Customer Support, Finance, ITSM, etc.) and integration architecture
Establish scalable integration patterns (APIs, iPaaS, event-driven) ensuring reliability, performance, and data integrity
Ensure platforms are secure, resilient, and optimized for operational efficiency and user experience
Drive standardization and reuse of application and integration patterns across the enterprise

Business Outcomes & Performance Management

Own measurable outcomes including automation rates, cycle time reduction, user satisfaction, and customer experience improvements
Define and track KPIs and scorecards ensuring accountability for business outcomes, not just system performance
Lead operating reviews to communicate progress, risks, and value realization to executive stakeholders
Continuously optimize processes and platforms to improve efficiency, adoption, and experience

Cross-Functional Leadership & Execution

Drive delivery of integrated, end-to-end digital experiences across business functions and systems
Establish shared accountability across functions for process efficiency, data quality, and experience outcomes
Communicate strategy, priorities, and outcomes clearly to both technical and business leadership
Embed change management, release management, and adoption practices to ensure successful implementation and sustained value

Governance, Risk & Standards

Implement governance frameworks for enterprise applications and integrations including lifecycle, performance, and quality standards
Ensure compliance with security, privacy, and regulatory requirements in partnership with Cyber Security and Compliance
Continuously improve operating models, tools, and governance practices to support scalable transformation

Skills Needed for Success

Proven experience leading enterprise business systems transformation with measurable business outcomes
Strong expertise in enterprise platforms (ERP, CRM, HRIS, Customer Support, Finance, ITSM) and integration architectures
Demonstrated ability to drive automation, efficiency improvements, and experience enhancements
Experience defining KPIs and driving accountability for business outcomes
Strong leadership and influencing skills across cross-functional teams
Ability to translate business needs into scalable technology solutions and measurable results

Required Experience and Education

Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
10+ years in enterprise applications, business systems, or related leadership roles
7+ years leading teams and cross-functional programs
Demonstrated ownership of enterprise roadmaps and delivery of measurable transformation outcomes

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Benefits

Health and wellness benefits
401(k) Savings Plan
Stock incentive programs
Paid time off
Parenthood leave
Tuition assistance

Pay Range

The starting pay range for a candidate selected for this position who is generally within the range of $150,000 - $180,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Up to 20% travel may be required
Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
Exposure to hazardous materials or various weather conditions
May be required to follow customer location health and safety requirements

Clinisys' Commitment to Equal Opportunity

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.