Director, Business Solutions

Duties and Responsibilities

• Creates a positive, accountable, and collaborative team environment aligned with Ryan’s core values.
• Learns, mentors, and develops professionals to ensure high performance and continuous growth.
• Manages resource allocation, workload distribution, and performance management.
• Creates and executes detailed project workplans, enforcing consistent methodologies and delivery standards.
• Captures and coordinates resources, timelines, and budgets across multiple concurrent implementations, tax research and innovation initiatives.
• Builds strong internal partnerships to support seamless project execution.
• Manges internal and external enterprise tax technology, automation and software implementation projects to completion.
• Defines project scope, tasks, timelines, budgets, and resource allocation across multiple concurrent initiatives.
• Supports implementation of proprietary data products and enterprise tax automation platforms within the assigned practice or division.
• Establishes processes to monitor adherence to project timelines and budgets and communicates variances proactively.
• Prepares and reviews client deliverables, documentation, and engagement materials to ensure quality and accuracy.
• Maintains master project resource plans and supports billing, forecasting, and financial tracking activities.
• Maintains strong client relationships, responds to inquiries, and participates in proposals, engagement agreements, and onsite meetings.

Value

• Leads execution of innovation and digital transformation initiatives aligned with enterprise and Business Solutions strategy.
• Coordinates resources, timelines, budgets, and risk management across innovation and implementation portfolios.
• Defines project success criteria, establishes KPIs, and monitors performance across automation, product, and research programs.
• Enables strategic direction for process automation technologies and serves as a focal point for governance and best practices.
• Oversees vendor selection, contract negotiation, and relationship management.

Education And Experience

• Bachelor’s degree in business, Accounting, Finance, Information Systems, Computer Science, or related field, or equivalent relevant experience.
• Minimum of 8-12 years of experience leading enterprise software implementations, tax technology projects, or digital transformation initiatives.
• Proven ability to drive profitability, regulatory accuracy, operational excellence, and client satisfaction across complex portfolios.

Computer Skills

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience working with enterprise systems, databases, reporting tools, project management platforms, or business applications.
• Familiarity with project management tools and collaboration platforms preferred.

Required Skills

• Strong project and program management capabilities.
• Excellent written, verbal, and executive-level communication skills.
• Ability to lead cross-functional teams and influence stakeholders.
• Strong analytical and problem-solving skills.
• Ability to manage ambiguity and drive structured solutions.
• Financial and operational acumen.
• Ability to manage multiple priorities and meet deadlines.

Preferred Skills

• Experience implementing enterprise software or automation solutions.
• Exposure to ERP systems or large-scale business platforms.
• Experience with data analysis, reporting, or data transformation initiatives.
• Knowledge of tax, accounting, or regulatory environments.
• Experience leading digital transformation or process automation initiatives.
• Familiarity with Agile, Scrum, Lean, or other structured project methodologies.

Certificates And Licenses

• Professional certifications such as PMP, Agile/Scrum certifications, Lean/Six Sigma, CPA, or other relevant industry credentials are preferred.

Supervisory Responsibilities

This position may directly supervise team members and carry out supervisory responsibilities in accordance with Firm policies and applicable laws.

Equal Opportunity Employer

disability/veteran