Director, Business Solutions

Company Details

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups. Here at BTS, our teams thrive in Berkley’s decentralized model, leveraging the power of being part of a long-standing heritage brand with extensive expertise while encouraging innovation and entrepreneurship.

About the role

The Director, Business Solutions serves as the strategic business technology partner for Divisional IT, responsible for translating business strategy, operating model needs, and process opportunities into technology solutions. This leader acts as the partner to operating unit stakeholders and divisional delivery teams to identify solutions and ensure technology investments deliver measurable business value.

Responsibilities

• Serve as the primary technology partner to operating unit executives and business leaders, developing a deep understanding of business strategies, operational goals, competitive differentiators, and market needs.
• Identify opportunities to improve business performance through process redesign, automation, analytics, data, AI, and technology enablement.
• Help business leaders prioritize technology investments based on value, risk, and strategic alignment.
• Represent divisional business priorities across enterprise technology initiatives and governance forums.
• Lead AI-first business analysis and process design activities, translating business objectives into clearly defined capabilities, requirements, and solution options.
• Evaluate solutions against business workflows, customer experience, compliance requirements, and operational needs, facilitating workshops with business stakeholders, subject matter experts, architects, and delivery teams.
• Own solution intent from problem definition through adoption and realization of business value, partnering with architects and engineering teams to evaluate enterprise, divisional, and commercial solution options.
• Guide modernization, legacy retirement, and process rationalization efforts.
• Partner with Solutions Delivery leadership to establish intake, prioritization, and demand management practices, defining business cases and value hypotheses for proposed initiatives, evaluating competing demands, and recommending investment priorities.
• Ensure business requirements are sufficiently defined before entering delivery pipelines.
• Identify and leverage opportunities to leverage Artificial Intelligence, automation, workflow modernization, and advanced analytics, partnering with enterprise AI and data teams to accelerate adoption of reusable capabilities.
• Promote innovation while balancing governance, compliance, and operational risk.
• Lead and mentor a team of business-facing technology professionals, establishing consistent practices for business analysis, solution design, and stakeholder management, fostering a culture of ownership, accountability, continuous learning, and customer focus.
• Build a high-performing team capable of supporting multiple operating units.

Qualifications

• 10+ years of experience in business technology, product management, business architecture, process improvement, or technology consulting.
• 5+ years leading business-facing technology teams.
• Deep understanding of commercial insurance operations, including underwriting, claims, policy administration, billing, distribution, or operations.
• Experience working across business and technology organizations in complex matrix environments.
• Strong background in process design, change management, and business transformation.
• Experience with Guidewire, workflow automation, data platforms, AI solutions, or modern insurance ecosystems preferred.
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
• Advanced degree (Masters or equivalent) preferred or equivalent experience.
• Preferred skills/experience: Experience supporting large-scale transformation initiatives, familiarity with Agile, Product, or hybrid delivery models, experience with vendor management and third-party solution evaluation, knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance, MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).

Education Requirement

Required: Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.

Travel Requirements

Moderate level of domestic U.S. travel required (up to 20% of time).

Behavioral Core Competencies

• Enterprise and strategic mindset
• Relationship and influence management
• Financial and investment mindset
• Decision-making under ambiguity
• Change and transformation leadership
• Clear, concise, and compelling communication

Success Measures

• Operating unit satisfaction and partnership effectiveness.
• Business value realized from delivered solutions.
• Average adoption rates of new capabilities.
• Reduction of operational inefficiencies through process improvements.
• Quality and clarity of business requirements and solution definitions.
• Portfolio alignment to business strategy.
• AI and automation opportunities successfully implemented.
• Legacy platform reduction and modernization progress.
• Team engagement and capability maturity.

The Company is an equal employment opportunity employer.