Director Business Solutions

Key Responsibilities

• Lead the design and execution of enterprise business solutions aligned to IBX strategic priorities
• Translate business needs into scalable, cross-functional solutions spanning operations, technology, and vendor ecosystems
• Identify opportunities to modernize platforms, improve efficiency, and reduce cost
• Own delivery of large, complex initiatives across enrollment, billing, claims, and customer operations
• Drive coordination across business, IT, vendors, and external partners
• Ensure execution against scope, timeline, budget, and quality objectives
• Partner with Operations, Product, Finance, and Technology leaders to align solutions
• Act as a key liaison between business stakeholders and technical teams
• Support enterprise initiatives such as platform migrations, new product launches, and vendor integrations
• Lead initiatives to improve operational performance (turnaround time, accuracy, scalability)
• Identify root causes of operational issues and implement sustainable solutions
• Establish metrics and reporting to monitor performance and outcomes
• Mentor team members and promote continuous improvement
• Build a high-performing delivery organization focused on accountability and results
• Present updates, risks, and strategic recommendations to senior leadership
• Drive alignment across competing priorities and stakeholder groups
• Influence decision-making through data-driven insights

Core Competencies

• Strategic thinking and problem-solving
• Enterprise program leadership
• Healthcare operations expertise (claims, enrollment, billing, or TPA models)
• Business + technology solution design
• Vendor and platform integration
• Executive communication and influence

Minimum Qualifications

• Bachelor’s degree required (MBA or advanced degree preferred)
• 10–15+ years of experience in healthcare, operations, or technology leadership
• Proven experience leading large-scale, cross-functional programs
• Experience with platform migrations, vendor integrations, or enterprise transformations

Preferred Experience

• Experience within a health plan or payer environment
• TPA / self-funded / Fully Insured / ACA
• Systems such as HealthEdge, FOS, or similar
• Age: Not specified
• Systems: Not specified
• Agile / hybrid delivery models: Not specified

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

Equal Employment Opportunity

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.