Director, Business Banking Relationship Manager, Providence, RI (REMOTE)

About the role

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You!

Responsibilities

• The Director, Business Banking Relationship plays a vital role in Santander banking experience by acquiring, retaining and expanding banking relationships of both the business and consumer clients.
• Maintains an in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
• Develops, advises, manages and retains client relationships.
• Business development of new commercial client relationships.
• Develop internal relationships in order to provide comprehensive financial solutions to clients from all areas of the bank.
• Advises clients on financial solutions and strategies.
• Be aware of banking industry and industry specific trends.
• Handle customer service issues by conducting research, taking ownership and following up on a daily basis as necessary until conclusion.

Requirements

• Bachelor's Degree or equivalent work experience: Business, Finance, Economics, or equivalent field. - Required.
• 12+ Years Business Banking Relationship Manager role and/or related Business lending experience. - Required.
• Engage in community relationships and activities for business development.
• In-depth knowledge of banks, credit and deposit products.
• Ability to understand and interpret financial statements and cash flow analysis.
• Superior analytical, consulting and negotiating skills.
• Recognizes cross-sell and revenue generating opportunities.
• Ability to manage existing portfolio.
• Excellent communication, presentation and reasoning skills