Director, Business Banking Relationship Manager, Boston, MA

About the role

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You!

Responsibilities

• Acquiring, retaining and expanding banking relationships of both business and consumer clients.
• Maintaining in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
• Developing, advising, managing and retaining client relationships.
• Business development of new commercial client relationships.
• Developing internal relationships to provide comprehensive financial solutions to clients from all areas of the bank.
• Advising clients on financial solutions and strategies.
• Being aware of banking industry and industry specific trends.
• Handling customer service issues by conducting research, taking ownership and following up on a daily basis as necessary until conclusion.

Requirements

• Bachelor's Degree or equivalent work experience: Business, Finance, Economics, or equivalent field. (Required)
• 12+ Years Business Banking Relationship Manager role and/or related Business lending experience. (Required)
• Engage in community relationships and activities for business development.
• In-depth knowledge of banks, credit and deposit products.
• Ability to understand and interpret financial statements and cash flow analysis.
• Superior analytical, consulting and negotiating skills.
• Recognizes cross-sell and revenue generating opportunities.
• Ability to manage existing portfolio.
• Excellent communication, presentation and reasoning skills.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Ability to coach and mentor other team members.
• Certifications: No Certifications listed for this job.
• It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Benefits

You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Pay

Base pay range: $108,750.00 USD – $180,000.00 USD (annualized).