Digital Sales and Solutions Administrator

About Us Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Digital Sales and Solutions Administrator| HVAC Products | Carrier Enterprise | Remote Introduction Carrier Enterprise has an exciting opportunity for a Digital Sales and Solutions Administrator This is a remote position (Charlotte location) Early Career college grads will be considered (Salesforce experience a plus) Company Description Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. Company Website www.carrierenterprise.com Job Overview Digital Sales and Solutions Administrator Position Overview The Digital Sales and Solutions Administrator is a strategic partner and technical expert in driving digital adoption across our organization and our contractor partners. This role bridges leadership, technology adoption, and customer success by championing digital tools and solutions while providing comprehensive technical support and training to internal teams and customers. Primary Responsibilities Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customersManage the timely and accurate responses of questions submitted via the CE Digital Support email boxesExecute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital ToolsSupport the initiatives developed and implemented by the regional Digital Sales and Solutions ChampionsCollaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractorsCoordinate new employee and new contractor partner onboarding trainingCollaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoptionDrive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners Required Qualifications & Skills Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support rolesStrong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical usersCustomer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoptionExceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives Benefits Health InsuranceHealth Savings AccountDental InsuranceVision InsuranceLife InsuranceDisability Insurance (Short-term and Long-term)Employee Assistance Program (EAP)Tuition Reimbursement & Professional DevelopmentPaid Vacation & Sick timeCompany Paid Holiday's401(k) Plan with Employer MatchEmployee Discount ProgramCompany Paid Volunteer Time Off Invitation to Apply Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence. CE#123