Digital Reporter Regional Manager

Key Responsibilities

• Manage the full hiring lifecycle for Digital Reporters, including sourcing, interviewing, and selection
• Partner with recruiting and leadership to identify staffing needs and maintain appropriate regional coverage
• Facilitate department onboarding for new hires, ensuring a smooth transition and successful integration into workflows
• Provide ongoing coaching, performance feedback, and development support to team members
• Serve as the primary liaison between Digital Reporters and regional scheduling teams to align assignments with skill sets and job requirements
• Maintain daily and per-job utilization, tracking hours and performance metrics for leadership visibility
• Oversee jobs in progress, managing timelines and proactively addressing delays with reporters or production teams
• Provide frontline support to Digital Reporters, troubleshooting issues in real time and escalating when necessary
• Serve as the primary point of contact for technical troubleshooting and procedural questions
• Track and manage IT tickets from initial report through resolution
• Ensure adherence to company-defined processes, protocols, and best practices across all workflow stages
• Deliver ongoing feedback on work quality, accuracy, and performance standards
• Identify opportunities for process improvement and operational efficiency

Qualifications

• Experience supporting daily court reporting operations, including scheduling and production workflows
• Strong knowledge of court reporting procedures, practices, and protocols
• Experience managing hiring processes, including interviewing and onboarding (preferred)
• Associate degree (A.A.) or equivalent work experience (preferred)