Area Manager, Digital Reporting

About the role

The Area Manager, Digital Reporting is responsible for overseeing the performance, quality, and development of digital reporters within an assigned region. This role partners closely with internal stakeholders to support onboarding, training, certification management, and quality assurance while serving as a coach, mentor, and subject matter expert in digital reporting systems, technologies, and best practices.

Responsibilities

• Participate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plans
• Provide coaching, performance feedback, and ongoing support to assigned digital reporters
• Manage digital reporter licensure, certifications, and compliance requirements
• Plan and deliver education on digital reporting systems, policies, compliance, products, and services
• Conduct 30-60-90 day reviews and ongoing performance evaluations
• Update and maintain digital reporter vendor profiles in NetSuite
• Build strong relationships with digital reporters, field offices, transcription teams, and internal stakeholders
• Aid in resolving quality concerns related to digital reporters' work product
• Monitor and approve timecards and expense submissions
• Communicate reporter availability and performance updates to local field teams
• Participate in performance management processes, including documentation and corrective action when necessary
• Implement regular quality evaluations to ensure record capture standards are met
• Actively demonstrate and reinforce Esquire’s values
• Perform other duties as assigned

Requirements

• Education: High school diploma or equivalent required; some college or a degree preferred
• Experience: Five or more years of experience in the legal services industry preferred

Skills

• Excellent interpersonal, verbal, written communication, and organizational skills
• Technical: Proficiency with Microsoft Office Suite and the ability to learn company technology platforms
• Leadership: Strong coaching ability with experience in performance management and adult learning principles

Attributes

• Detail-oriented
• Proactive
• Client-focused
• Able to manage multiple priorities under pressure

Qualifications

• Understanding of court procedures, legal terminology, and digital reporting standards

Benefits

We offer a comprehensive benefits package including:

• Insurance: Medical, dental, vision, short- and long-term disability insurance, basic life insurance, and supplemental insurance for employees and their dependents
• Retail: Eligibility to enroll in the company’s 401(k) plan with match contribution
• Paid Time Off: Employees receive two weeks of vacation leave per year, or 80 hours annually
• Holidays: 10 paid holidays per year and 2 paid floating holidays per year
• Sick Leave: 5 paid sick days per year
• Tuition Reimbursement: Financial assistance to support your career development

Equal Opportunity & Accommodations

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We also comply with similar laws in other jurisdictions where we operate. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.