Digital Product Owner II

About the role

This person will play a crucial role in guiding the development of B2C marketing and B2B digital experiences by prioritizing work across cross-functional teams and ensuring releases improve usability and measurable business outcomes. The Product Owner will be responsible for maintaining a well-defined backlog and acting as a bridge between users, business stakeholders, and the development team.

Responsibilities

• Effectively communicate the product value, vision, and roadmap to the technology team, translating strategy into executable features aligned to business goals.
• Partner with UX, research, and analytics teams to validate customer problems before defining solutions.
• Maintain and prioritize the product backlog, ensuring its alignment with the overall product strategy and key business priorities.
• Oversee multiple B2C and B2B CMS-driven experiences across Lennox.com and LennoxPros.com, partnering with marketing, UX, and technology teams to define requirements, prioritize enhancements, and improve usability and measurable business outcomes.
• Cook up CMS operations and governance, including content publishing workflows, templates and components, defect tracking, and release readiness, while applying digital best practices across performance, SEO, and accessibility.
• Orchestrate feature development and craft clear and concise user stories. Define clear acceptance criteria and actively participate in User Acceptance Testing (UAT).
• Collaborate with internal and external stakeholders to gather requirements, comprehend user needs, and integrate valuable feedback into the dynamic product process.
• Collaborate with the development team and release coordinator to plan and prioritize releases, ensuring timely delivery of the most valuable features for stakeholders and customers.
• Identify and proactively manage risks related to product development and delivery, implementing measures to mitigate potential issues.
• Track key performance indicators (KPIs) to measure feature effectiveness and inform data-driven product decisions and continuous improvement.

Requirements

• 3 - 5 years of experience is preferred, managing enterprise digital products or platforms, ideally in partnership with marketing, UX, and technology teams.
• Experience supporting CMS-driven websites (content publishing, templates/components, workflow/governance).
• Bachelor’s degree in a relevant field (business, computer science, etc.) or combination of experience and education.
• Experience as a Product Owner (or similar role) in an Agile environment, with a strong understanding of Agile principles and methodologies.
• Familiarity with digital experience performance metrics (e.g., conversion, engagement, content effectiveness) and using data to inform prioritization.
• Experience leveraging AI-assisted tools to support product discovery, analysis, and delivery workflows (e.g., generating backlog artifacts, evaluating options, or supporting experimentation) is a plus.
• Working knowledge of SEO, structured content, and discoverability considerations in CMS-driven experiences.
• Proven ability to manage multiple projects simultaneously and track work through tools such as Azure DevOps, Jira, or similar product delivery tools.
• Excellent communication and interpersonal skills.
• An analytical and problem-solving mindset.
• Experience with enterprise CMS and analytics tools is preferred: dotCMS, SAP SmartEdit, Commerce Cloud, Google Analytics.
• Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.

Qualifications

• Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies: Relationship Builder, Effective Communicator, Strong Decision-Making Ability, and Results Oriented.

Skills

• Experience with enterprise CMS and analytics tools is preferred: dotCMS, SAP SmartEdit, Commerce Cloud, Google Analytics.
• Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 12 days paid time off
• Up to 2 paid well-being days
• Up to 1 paid volunteer day
• Up to 12 paid holidays
• Up to 3 floating holidays per year

Pay

The starting salary range for this role and market is between $80,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Schedule

Details on the schedule are not specified in the job posting.