Digital Product Owner

Job Purpose

Owns the strategy, roadmap, and delivery of Salesforce.com capabilities across the enterprise, ensuring alignment with business objectives and driving measurable business value.

Duties and responsibilities

• Define and own the Salesforce product roadmap, aligning with enterprise IT strategy and business priorities
• Partner with business stakeholders to gather, prioritize, and refine requirements into clear product features and user stories
• Lead end-to-end delivery of Salesforce enhancements, integrations, and releases in coordination with development and support teams
• Ensure Salesforce solutions align with enterprise architecture, including ERP (LNCE, D365), data platforms, and integration standards
• Drive process standardization and simplification across Sales, Service, and related business functions
• Act as the primary point of contact for Salesforce-related initiatives, issues, and vendor engagement
• Establish and enforce governance, security, and data quality standards within Salesforce
• Monitor system performance, adoption, and usage; identify opportunities for optimization
• Collaborate with analytics teams to define KPIs, dashboards, and reporting capabilities
• Lead user enablement efforts including training, communication, and change management
• Ensure compliance with SOX, IT controls, and company policies
• Drive continuous improvement and innovation leveraging Salesforce platform capabilities (Sales Cloud, Service Cloud, integrations, etc.)

Qualifications and Experience

• Bachelor’s degree in Information Technology, Business, or related field (MBA preferred)
• 5–10+ years of experience in IT, product management, or enterprise application delivery
• 3+ years of hands-on experience with Salesforce.com (Sales Cloud, Service Cloud, or similar)
• Experience working in complex enterprise environments with integrations to ERP systems (LNCE, D365, SAP, etc.)
• Strong understanding of product management disciplines (road mapping, backlog management, Agile delivery)
• Experience translating business requirements into technical solutions
• Knowledge of data governance, security models, and system integrations (APIs, middleware)
• Preferred Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Product Owner-related certifications)
• Experience working with third-party implementation partners and vendors

Skills & Competencies

• Strong business acumen with ability to connect technology to business outcomes
• Excellent stakeholder management and communication skills (executive to end-user)
• Proven leadership in cross-functional environments without direct authority
• Prioritize competing demands and manage multiple initiatives
• Analytical mindset with focus on metrics, adoption, and value realization
• Highly self-motivated with a sense of urgency and ownership
• Strong problem-solving and decision-making skills

Essential and Physical Activities

• Functions Strength – Position typically involves work in a standard office environment.
• Motion – Position regularly requires standard repetitive motions and hand/eye coordination associated with office communications.
• Work Environment – Position is consistent with standard office environment.
• Safety – Position includes safety requirements consistent primarily with a standard office environment.

Benefits

• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience.
• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs

EEO

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.