Digital Product Owner

About the role

At Sparklight, a Cable One brand, we seek a Product Owner/Product Manager to join our team. This position is open to remote candidates in the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Responsibilities

• Manage an agile backlog by balancing feedback from stakeholders and prioritizing projects based on business needs.
• Champion features that best meet our goals.
• Identify and work with our in-house design team to remediate UX/UI bottlenecks that impede conversion rates, ensuring a seamless buy flow funnel from product selection through checkout.
• Implement A/B testing strategies to refine which offers and UX improvements drive the highest lead conversions and add-on revenue.
• Project manage across departments, both business and other software development teams and act as primary contact, facilitating dialogue with key stakeholders to ensure successful and timely cross-functional project launches.
• Gather requirements and turn them into clear, actionable user stories with the right level of detail for execution by the team.
• Collaborate with developers on technical requirements.
• Utilize product/project management software to track progress and deliverables.
• Analyze product performance with our data analyst and user feedback to inform improvements.
• Ensure alignment with business objectives and customer needs.
• Collaborate with the team to continually improve internal processes.
• Present product updates and recommendations to senior management.
• Stay current on industry trends and best practices in digital product management.

Qualifications

• 5+ years in Product Ownership or Product Management in an Agile software development environment.
• A bachelor's degree in Business Analytics, Information Technology, Project Management, or a related field.
• Proven hands-on experience in software product management/ownership within a technical team.
• Experience with B2C ecommerce, especially lower-funnel shopping cart.
• Strong understanding of web and mobile frameworks.
• Understanding of APIs and data sourcing/mapping.
• Understanding of customer journey mapping and workflows.
• Expertise with product/project management software (e.g., Azure DevOps).
• Excellent communication, presentation, organizational, and problem-solving skills.
• Ability to work effectively in a cross-functional fast-paced, dynamic environment.
• Nice to have: Experience in cable/broadband, telecommunications, mobile or fiber to the home industries.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year), Annual community support to various organizations across the U.S., Associate recognition & awards programs, Advancement opportunities, Collaborative work environment, FREE Cable One services for associates who live in a serviceable area, Remote Access to select premium channels

Our Commitment

We are committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected. Our commitment to diversity is reflected in the communities we serve and among the associates who dedicate themselves to ensuring our continued success.