Digital Product Owner

Location: Greensboro, NC (Remote considered for strong candidates in Eastern/Central time zones)

Overview

Seeking a Digital Solutions Manager to own and enhance key customer-facing areas of a global ecommerce platform, including Checkout, My Account, Returns & Exchanges, Email/SMS Sign-Up, and Consent Management. This role blends Product Ownership, Project Management, Platform Support, and Business Analysis responsibilities while partnering closely with Ecommerce, Marketing, Customer Service, and IT teams.

Responsibilities

• Own and prioritize product backlogs for Checkout and Customer Experience functionality.
• Create user stories, define requirements, and participate in Agile ceremonies including backlog grooming, sprint planning, and standups.
• Serve as the business owner and subject matter expert for customer-facing website functionality.
• Lead cross-functional initiatives across Ecommerce, Marketing, IT, Logistics, Customer Service, and third-party partners.
• Drive continuous improvement efforts by identifying friction points, analyzing root causes, and implementing solutions.
• Support and optimize customer data integrations, including Email, SMS, and preference management platforms.
• Conduct testing, issue resolution, and business user support for assigned platform areas.

Requirements

• 5+ years of experience in Direct-to-Consumer (DTC) ecommerce, preferably within retail, apparel, footwear, or consumer goods.
• 5+ years of Product Owner, Product Manager, Platform Manager, or similar experience.
• Strong experience writing user stories and working within Agile environments.
• 3+ years of project management experience.
• 3+ years of experience with CRM, CDP, ESP, or customer engagement platforms.
• 3+ years of Salesforce Commerce Cloud experience.
• Experience managing third-party website integrations involving customer data.
• Strong understanding of customer journeys, checkout flows, account management, returns, and order management functionality.

Preferred Qualifications

• Salesforce Marketing Cloud experience.
• Product Owner or Product Manager certification.
• MBA.
• Experience supporting global ecommerce platforms.
• Experience with email and SMS marketing integrations.

Skills

• Ecommerce Product Ownership
• Salesforce Commerce Cloud
• Agile & Jira
• User Story Creation & Backlog Management
• Direct-to-Consumer Retail Experience
• Digital Product Management
• Stakeholder Management
• Project Management
• Business Requirements Gathering
• Customer Experience Optimization

Ideal Candidate

The ideal candidate has a strong ecommerce product background, Salesforce Commerce Cloud expertise, and experience supporting customer-facing digital experiences within a DTC retail environment. They are comfortable wearing multiple hats, balancing strategic roadmap ownership with hands-on testing, issue resolution, stakeholder management, and platform support in a lean, fast-paced organization.

Pay

The pay range for this position is $65.00 - $70.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based out of Greensboro, NC. Workplace type is fully remote.