Digital Product Owner, DPMS

Primary Responsibilities

• Serve as the voice of the customer by developing a deep understanding of user needs, workflows, pain points, and desired outcomes through customer interviews, observation, usability testing, and ongoing engagement.
• Drive product discovery efforts by partnering with customers, Product Management, Design, Engineering, Sales, Support, and Customer Success to identify opportunities, validate assumptions, and shape product direction.
• Leverage AI-powered tools such as Claude, Notion AI, Lovable, and emerging technologies to accelerate research, ideation, prototyping, requirements creation, and decision-making.
• Utilize customer experience, product analytics, and business intelligence platforms such as FullStory, Salesforce, Zendesk, and other data sources to identify friction points, uncover insights, and prioritize opportunities.
• Create, test, and iterate on prototypes, concepts, workflows, and user experiences to validate solutions, reduce risk, and improve customer outcomes before development investment.
• Define, prioritize, and maintain a product backlog of epics, features, user stories, defects, and technical enablers, ensuring alignment with customer needs, business goals, and product strategy.
• Assess and prioritize work based on customer impact, business value, strategic alignment, technical considerations, and measurable outcomes to maximize return on investment.
• Develop detailed user stories, acceptance criteria, and functional requirements that enable development teams to efficiently deliver high-quality solutions.
• Lead backlog refinement, sprint planning, reviews, and acceptance activities while partnering closely with Engineering and Quality Assurance to ensure solutions meet business requirements and quality standards.
• Break down large initiatives into incremental releases that deliver measurable customer and business value, enabling rapid feedback, continuous learning, and iterative improvement.
• Measure and monitor adoption, engagement, customer satisfaction, retention, operational performance, and business outcomes to evaluate product success and guide future investments.
• Champion Lean Product Management, Agile best practices, experimentation, and continuous improvement while acting as a product advocate and subject matter expert for the Sensei web experience.

Experience

• 1-4 years of product management or product owner experience
• Must be a passionate problem solver
• Eager to learn and adopt AI in your day-to-day job and workflows
• Experience in customer-facing roles is an advantage
• Experience in the health, dental, or benefits industry is an advantage
• Proven track record of working with cross-functional teams
• Proven analytical and problem-solving skills

Pay

$90K - $110K USD, based on experience.