Digital Content Operations Analyst

Role Overview

We are seeking a Digital Product Content & Rate Integration Specialist to join our team. The successful candidate will support the migration and integration of managed rates and product information for our digital platforms. This role involves validating data accuracy, coordinating content updates, and ensuring the timely and accurate display of information across various digital experiences.

Key Responsibilities

• Support the migration and integration of managed rates and product information.
• Validate rate accuracy, product details, disclosures, and associated metadata before publication.
• Coordinate content, rate, product feature, and disclosures updates to consumer and small business deposit product pages.
• Monitor rate changes and ensure updates are displayed accurately and within established SLAs.
• Conduct quality assurance reviews of rate displays across desktop, mobile, and responsive experiences.
• Document business rules, publishing processes, and governance requirements related to the integration.
• Execute functional and content QA testing for rate and product information deployments.
• Maintain project status reports, implementation plans, and operational documentation.

Required Qualifications

• Education: A Bachelor's degree or equivalent professional experience is required.
• Experience: 5+ years of experience supporting digital product, website content management, digital operations, or project coordination initiatives.
• Skills:
  • Attention to detail and ability to manage large volumes of content and data accurately.
  • Experience coordinating across multiple stakeholders and managing competing priorities.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint.
  • Experience conducting QA testing and validating website content.

Preferred Qualifications

• Financial services, banking, or fintech experience.
• Experience supporting deposit products, rates, disclosures, or digital banking experiences.
• Familiarity with rate management systems, product information management systems, or API-driven content integrations.
• Experience with Agile delivery methodologies and kanban.
• Understanding of regulatory and compliance considerations for digital banking content.

Compensation & Benefits

A comprehensive benefits package is available to eligible employees. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Medical, dental, vision, life, and disability insurance plans with optional supplemental coverage.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure, and certification discounts.
• Dedicated customer service team for Consultants and a certified Career Coach.