Digital Operations Analyst

Summary of Role

This role is highly knowledgeable and experienced across a broad array of Broadview’s digital services, with particular passion and expertise in online/mobile services.

Essential Job Functions/Responsibilities

• Serves as a subject matter expert (SME) for digital operations, supporting all stakeholders with knowledge and guidance related to area of expertise
• Identifies and communicates potential issues and improvements by continuously reviewing and monitoring digital channel log files and reporting tools
• Leads small-to-midscale projects; organizing, directing, and tracking tasks
• Serves as the lead in testing of new eCommerce services
• Responsible for monthly reporting processes, informing senior and executive management of key digital metrics
• Troubleshoots problems/issues, generates diagnosis and resolutions
• Maintains awareness of relevant industry/vendor/system trends/changes and makes appropriate recommendations to improve and streamline processes wherever possible
• Communicates real-time service issues and planned changes with other departments and member-facing staff as needed.
• Actively participates in all areas of eCommerce, including but not limited to, email marketing and website alerts.

Minimum Job Qualifications

• Bachelor's Degree in Business, Computer Science or related field
• Two (2) to five (5) years of experience and/or a combination of education and related experience in defining, implementing, and ensuring effective use and operation of digital services.
• Minimum three (3) years' experience working with digital operations services.
• Proficiency in DNA, Alkami, InfoTRAC, Salesforce, and other systems as needed
• Ability to interact professionally with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Able to work both independently and in a team-oriented, collaborative environment is essential.
• Computer proficiency including at least MS Word, MS Excel, and Outlook.
• Ability to convert and analyze data to build solutions.
• Must be able to learn, understand, and apply new technologies.
• Able to comprehend, interpret, and comply with company policies and procedures.

Compensation

$51,473-$61,768, plus a competitive benefits package

Bilingual Individuals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.