Digital Operations Specialist

About the role

This role is responsible for executing and maintaining high-quality digital product content across key retail e-commerce platforms, including Walmart, Target, CVS, Ulta, Walgreens, and other retail partners. Working closely with Marketing, Creative, Product Development, Packaging, Sales, and cross-functional teams, this role ensures digital assets are complete, accurate, compliant with retailer requirements, and delivered on time to support successful product launches and ongoing content initiatives.

Responsibilities

• Manage and publish digital product content across retail e-commerce platforms using Salsify and other content management systems.
• Organize, validate, and maintain digital assets, including product images, videos, and supporting content, ensuring accuracy and completeness.
• Review digital assets to ensure they meet internal standards and retailer-specific content requirements prior to publication.
• Support content publication and maintenance for assigned retail accounts and assist with ongoing retailer content updates.
• Monitor retailer content quality scores and implement content improvements to enhance product visibility and compliance.
• Cook up content projects simultaneously while ensuring deadlines and deliverables are achieved.
• Maintain organized documentation, project trackers, and content status reports.
• Identify content issues and work with internal teams to resolve asset or publishing discrepancies.
• Perform additional content management and special projects as assigned.

Qualifications

• Bachelor of Science (B.S.) or Bachelor of Arts (B.A.) in Marketing, Business Administration, Communications, E-commerce, Digital Media, Information Systems, or a related field required.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong project management and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to coordinate with cross-functional teams and manage content delivery timelines.
• Basic proficiency in Microsoft Excel.
• Familiarity with Product Information Management (PIM) or Content Management Systems (CMS); experience with Salsify is preferred.
• Ability to interpret retailer content requirements and ensure compliance across multiple retail partners.
• Experience reviewing digital assets for quality, accuracy, and consistency.
• Basic image editing knowledge (Adobe Photoshop or similar software) is a plus.

Preferred Qualifications

• 1–3 years of experience in e-commerce content management, digital merchandising, catalog management, or a related field.
• Experience working with Product Information Management (PIM) platforms such as Salsify, Syndigo, or similar systems.
• Experience supporting retail.com content publication and maintenance for major retailers.
• Experience coordinating cross-functional projects with multiple stakeholders and managing project timelines.
• Beauty, cosmetics, or consumer packaged goods (CPG) industry experience is a plus.