IT Operations Specialist

Responsibilities

• Observe live operational workflows and document system dependencies, interactions, and process steps.
• Identify bottlenecks, inefficiencies, and opportunities to improve technical operations.
• Partner with cross-functional teams such as Operations, DevOps, Infrastructure, and Engineering to support smoother workflows.
• Create clear, accurate process documentation and share practical improvement recommendations.
• Communicate technical findings in a way that is useful for both technical and non-technical stakeholders.
• Support real-time operations in a secure, onsite environment with a focus on reliability and continuity.

Skills

• Strong technical documentation and analytical skills.
• Excellent communication and interpersonal abilities.
• Hands-on experience in at least two of the following areas: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, and web application or infrastructure troubleshooting.
• Ability to work onsite five days per week in Scottsdale, Arizona.
• Comfort working in a fast-paced, mission-critical environment.

Preferred Skills

• Experience in a NOC, SOC, or similar 24x7 operations center.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Experience collaborating with DevOps or Infrastructure teams.
• Seven or more years of relevant technical experience.

Benefits

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates of all backgrounds and experiences to apply and bring their unique perspectives to the team.

Pay

Details about pay will be provided during the interview process.

Schedule

Shift: 11:00 PM - 7:30 AM; at least one weekend day included