IT Operations Specialist

About the role

Husch Blackwell LLP is seeking an IT Operations Specialist to join our Phoenix, AZ office. This position offers a long-term career opportunity where you can grow and be valued.

Responsibilities

• Provide Tier II support for Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Imaging and configuration of computers for new employees.
• Support Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Provide Tier II support for minor repairs, cleaning, and maintenance of office printers.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on-call schedule aiding customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
• Tier II support for Remote Workdays when your office is on a Remote workday. Support the Firm’s customers remotely.
• Deploy, support and repair Smartphones including iPhones and Android devices.
• Work directly with mobile carriers as necessary including Verizon and ATT.
• Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarters IT team and management on assigned office technical support needs.

Physical Requirements

• Regularly situate themselves to maintain computers in the office under desks and in the server room.
• Frequently move IT equipment weighing up to 20 pounds.
• Maintain constant communication with other professionals regarding IT needs.

Position Requirements

• A High School Diploma or GED required; 2-year degree preferred or an equivalent combination of professional and educational experience.
• 3+ years’ relevant Help Desk experience required, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.

Skilled Area Requirements

• Active Directory
• Networking TCP/IP
• Windows Operating Systems
• Microsoft Office Suite
• IP Telephony
• Video Conferencing
• Document Management System
• iOS and Android Devices
• Remote Access Troubleshooting
• Citrix Support
• Broadband Cards
• Digital Dictation Devices