IT Operations Specialist

About the role

As an IT Operations Specialist, you will be part of the Technical Operations (TechOps) department supporting live, mission-critical systems. The ideal candidate will demonstrate strong analytical skills, excellent documentation abilities, and practical experience in systems, networking, and operational workflows.

Responsibilities

• Shadow and document live operational workflows, dependencies, and system interactions to ensure seamless operations.
• Map technical processes and identify bottlenecks or inefficiencies to optimize system performance.
• Coordinate with cross-functional teams including Operations, DevOps, Infrastructure, and Engineering to streamline workflows.
• Draft clear and comprehensive process documentation along with improvement recommendations.
• Communicate findings effectively to both technical and non-technical stakeholders to facilitate understanding and action.

Requirements

• Experience in NOC/SOC/Operations Center or an equivalent 24x7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfortable collaborating with DevOps and Infrastructure teams to enhance operational workflows.
• Strong technical documentation and analytical capabilities.
• Prior hands-on experience in at least two of the following areas:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match

Pay

$52/hour + Benefits

Schedule

On-site, full-time role in Scottsdale, AZ