IT Operations Specialist

About the role

Husch Blackwell LLP is seeking an IT Operations Specialist to join our dynamic team in either our Nashville, TN or Chattanooga, TN office. This position works fully onsite and supports Firm desktops, laptops, print devices, mobile devices, and peripherals.

Responsibilities

• Provide Tier II support assisting staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Imaging and configuration of computers for new employees.
• Provide Tier II support for Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Responsible for minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on-call schedule aiding customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
• Tier II support for Remote Workdays when your office is on a Remote workday. Support the Firm’s customers remotely.
• Deploy, support and repair Smartphones including iPhones and Android devices.
• Work directly with mobile carriers as necessary including Verizon and ATT.
• Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarters IT team and management on assigned office technical support needs.

Physical Requirements

• Regularly situate themselves to maintain computers in the office under desks and in the server room.
• Frequently move IT equipment weighing up to 20 pounds.
• Maintain constant communication with other professionals regarding IT needs.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred or an equivalent combination of professional and educational experience.
• 3+ years’ relevant Help Desk experience required, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.

Skilled Area Requirements

• A+, Net+, Microsoft : MTA / MCTS / MCITP / MOS, Dell Hardware Certification.
• Desired certifications: Active Directory, Networking TCP/IP, Windows Operating Systems, Microsoft Office Suite, IP Telephony, Video Conferencing, Document Management System, iOS and Android Devices, Remote Access Troubleshooting, Citrix Support, Broadband Cards, Digital Dictation Devices.