IT Operations Specialist

About the role

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with a unified global brand, proprietary technology platform, and centralized back office, enabling lawyers to eliminate administrative burden and focus on delivering exceptional outcomes. We've raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital. As the first onsite IT & Security Operations Specialist, you'll own internal IT operations and serve as the first line of security defense, ensuring secure onboarding, managing core tools, overseeing IAM, hardware lifecycle, triaging security alerts, leading phishing response, and deploying/maintaining VPN and Zero Trust solutions.

Responsibilities

• Own end-to-end onboarding and offboarding: accounts, MFA, device setup, and access removal
• Administer core tools including Google Workspace, Slack, GitHub, Notion, and Linear
• Manage IAM: least-privilege access, role-based permissions, and joiner/mover/leaver workflows
• Oversee hardware lifecycle from ordering and imaging through to secure disposal
• Triage and respond to security alerts from email security tooling, EDR, and SaaS audit logs
• Lead phishing response: analyze suspicious emails, contain threats, and coordinate user communications
• Deploy and maintain VPN and Zero Trust solutions

Requirements

• Hands-on experience with IT operations, endpoint management, and IAM workflows
• Proven ability to triage security alerts and distinguish false positives from real incidents
• Experience administering Google Workspace and similar SaaS toolsets
• Familiarity with phishing investigation and email security tools
• Ability to take immediate containment actions: disabling accounts, isolating endpoints, blocking domains

Skills

• Experience deploying or managing Zero Trust or VPN solutions
• Background working within a SOC or security operations function

Qualifications

You find satisfaction in structured ops work and want real security ownership from day one. You want a role where fast, decisive incident response is part of the job description. You thrive working cross-functionally with Engineering and leadership on meaningful security problems.

This role is not for you if you prefer deep specialization over a role that blends IT operations and security response; you want a high-volume SOC environment with dedicated tooling and a large security team; or ambiguity in processes frustrates you — we're still building and improving as we go.