Digital Commerce Operations Manager

Primary Duties

• Lead difficult, cross-functional initiatives that span the digital commerce ecosystem from strategy through execution.
• Identify opportunities to optimize end-to-end workflows by simplifying processes, improving governance, and leveraging technology enablement.
• Own and evolve the digital commerce operating model, including operating rhythms, milestone governance, decision forums, and escalation paths.
• Lead end-to-end Peak Planning for digital commerce, partnering with Commercial, Marketing, Analytics, Supply Chain, and Customer Service teams.
• Own peak readiness timelines, assumptions, risk tracking, and mitigation planning across traffic, conversion, promotions, inventory, fulfillment, and CX.
• Own Launch Readiness planning across new product launches, platform capabilities, campaigns, and key initiatives.
• Establish launch milestones, readiness criteria, and go/no-go checkpoints across Technology, Creative, Marketing, Analytics, and Operations.
• Ensure launches are executed on time, with clear ownership, performance expectations, and post-launch measurement plans.

Knowledge, Skills and Abilities Required

• 3-5 years of digital commerce operations experience
• Proven experience designing and implementing operating models, execution rigor, and driving complex cross-functional initiatives.
• Strong analytical skills with the ability to interpret operational and digital performance data and translate insights into action.
• Exceptional organizational, communication, and stakeholder management skills. Proven ability to collaborate cross-functionally and translate feedback into scalable, business-aligned solutions.
• Proven ability to influence across levels and functions without formal authority, aligning stakeholders and driving decisions and outcomes in a matrixed environment.
• Comfortable navigating ambiguity and complexity; able to create structure and momentum.

Working Conditions

• Normal office environment.
• Some travel may be required.

Working Schedule

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.