Digital Banking Specialist

About the Role

Set up digital banking accounts for retail and small business customers and ensure the customer has what they need to use digital banking. This role operates Monday-Friday, 8:00am-5:00pm.

Responsibilities

• Set up digital banking accounts for retail and small business customers; communicate with customers and branch offices as necessary to ensure customers have what they need to use digital banking
• Work reports associated with consumer and small business digital banking
• Review digital banking setups as required
• Perform maintenance to existing digital banking accounts as required
• Assist customer care team with escalated calls concerning digital banking issues
• Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
• Review and manage new digital banking enrollments
• Support opening of new accounts through online channel
• Assist with training new hires and existing team members as needed
• Support other departments as needed

Requirements

• High School Diploma or GED Equivalent
• 1-2 years banking experience
• 1-2 years internet banking experience

Skills

• Technical aptitude with ability to troubleshoot and assist customers in solving technical issues
• Ability to recognize and recommend improvements to digital banking process and support
• Excellent communication skills, both verbal and written
• Professional appearance and demeanor
• Good phone voice

Physical Requirements

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program