Digital Banking Specialist

Position Overview:

The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident details to assist technology in isolating and reproducing issues.

Essential Duties and Responsibilities:

• Provide world-class service to our internal and external customers in an accurate, efficient, and professional manner.
• Technical solutions to a wide range of problems.
• Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature.
• Support for banking online and mobile banking to Banking Online users, vendors, and employees.
• Liaise with internal IT groups and external vendors regarding decision support system maintenance.
• Submit and track incidents with vendors for Production issues.
• All tasks involved in new version implementations.
• Complex Network Troubleshooting.

Education and/or Work Experience Requirements:

• Overall core competencies include: Working knowledge of Online and Mobile Banking Products and Services. Good working knowledge of Android, Apple, and Mobile devices. Proficient understanding of PC operating systems and a strong knowledge of major Web browsers. Proficient understanding of First Horizon legacy systems and systems of record.
• Has high dependability and follow-through without supervision. Demonstrated ability to manage priorities. Ability to work with internal stakeholders and external vendors. Excellent written, verbal, and telephone communication skills. Excellent analytical and troubleshooting skills. Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues.

Preferred Qualifications:

• A high school diploma required for consideration.
• A BA, BS degree or equivalent preferred.
• Two (2) to three (3) years of experience in bank product service/operations.
• One (1) to two (2) years of experience with Help Desk or equivalent technical support role.
• Experience with online banking products, and mobile devices.

About Us:

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights:
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match