Digital Banking Specialist

About the role

Shore United Bank is seeking a full-time Digital Banking Specialist to join our team. In this key role, you’ll help shape the digital experience for our customers by supporting the daily operations of our online and mobile banking platforms. From ensuring secure and seamless system performance to assisting internal teams and customers with digital banking needs, you’ll play an important part in delivering exceptional service and driving continuous improvement.

Responsibilities

• Aids in processing various customer ACH transactions.
• Aids in approving pending account additions to customers’ online banking profiles.
• Approves online banking applications after appropriate training.
• Responds and fulfills customers’ messages in online banking.
• Solves customer questions/issues and unlocks customers’ online banking profiles as needed.
• Responds and fulfills internal customers' messages in Help Desk.
• Aids in uncomplicated Online Banking bill pay issues for customers.
• Enters wires into ISO 20022 Wires (domestic after appropriate training).
• Proves ISO 20022 Wires at end of day coordinating balancing with the Finance Department.
• Enters wires into M & T Treasury Center and Corpay for international transmission after appropriate training.
• Pulls daily wire detail report from M&T for incoming wires.
• Accounts for assigned reports, including but not limited to: Unusual log in report, Pending Token, Sub-User Admin and Service Fee Exception, CheckFree’s Mailbox & Client Connect-Daily NSF, Payments Over 4000, Admin Mods, Positive Pay daily reports, Downloading all reports from online banking, Other reports as they come.
• Accounts for the balancing of assigned GL Accounts, including but not limited to: Bill Pay Suspense, Non-Fed, ACH Returns and Corrections.
• Processes ACH returns, NOC’s and Invalid Prenotes.
• Processes and reviews External Transfers and works daily reports.
• Enters service requests within nCino – new opportunities, temporary and permanent change request and set-ups.
• Aids and performs job duties as new products and processes are added.
• Identifies and responds to opportunities to communicate affiliates and Bank products and services to promote to potential customers and refer those customers to the proper personnel.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.

Requirements

• High school diploma/GED equivalent.
• One year experience successfully providing excellent customer service in a fast-paced environment.

Qualifications

• Strong problem-solving skills.
• Experience with digital banking systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Technical proficiency with digital banking platforms.
• Attention to detail.
• Strong organizational skills.

Benefits

• Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Opportunity for growth and advancement.
• Generous paid time off and paid sick time.
• Community involvement opportunities.

Pay

The pay range for this position is $21.00 to $26.50 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full-time. Non-exempt. Monday-Friday, 8AM-4:30/5PM. Rotating on-call weekends approximately once every 7 weeks. On-call duties involve brief, scheduled check-ins from home at scheduled times (Saturday at 11:45 AM & 5:00 PM, Sunday at 2:30 PM).

Location

Commerce Street Branch - 109 N. Commerce Street, Centreville, MD 21617

Company

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

About Shore United Bank

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.