Digital Banking Specialist

Duties and Responsibilities

• Respond to emails and calls from customers or Bank staff on any Digital Banking product.
• Place support calls to vendors when needed to fix or get answers to questions in regards to Digital Banking products.
• Utilize the CRM system to track and resolve issues.
• Handle all communications with extreme confidentiality and privacy, including password and user name protection.
• Provide authorizations for the setup of Apple, Samsung and Google Pay.
• Provide administrative support for Digital Banking products, including Banno, Bill Pay, Cash Management, Remote Deposit Capture (RDC) and Zelle.
• Setup Users for Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services.
• Travel to customer locations to provide training on Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services.
• Travel to customer locations to fix or replace RDC scanners or trouble shoot system issues.
• Afford administrative support for the Digital Banking Department.
• On a daily, weekly, monthly or yearly basis, produce and review reports as required by the Digital Banking Department.
• Scan and verify documents uploaded into Synergy by the Digital Banking area.
• Recognize opportunities for business services referrals.
• Afford assistance in fraud prevention, education, and mitigation.

Requirements

• A high school diploma or general education degree (GED).
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Current or prior experience preferred.
• Understanding and adherence to Bank policies and procedures as well as regulatory requirements.
• Excellent verbal and written communication skills.
• Ability to prioritize simultaneous projects and meet deadlines in a very busy, fast paced environment.
• Computer skills including: Microsoft Office (Word, Excel, and Outlook) and Bank software programs.
• Internet usage and applications.
• Understanding of Jack Henry at an intermediate level.
• Experience with general office equipment.
• Excellent customer service skills.
• High accuracy in all work and attention to detail.
• High level of professionalism.
• Confidentiality.