Digital Banking Specialist
About the role
The Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank’s consumer digital banking platform, including the Banno Digital Platform. This role serves as a key internal resource for employees, providing support for digital banking services, troubleshooting issues, and ensuring a seamless customer experience across online and mobile channels. The Specialist works closely with internal teams and systems within the Jack Henry SilverLake environment to ensure digital banking services are accurate, efficient, and aligned with customer needs and bank standards.
Park State Bank’s mission is to deliver exceptional client service, strategic banking solutions and a community‑friendly experience. The bank’s core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE, which guide all activities.
Responsibilities
- Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls.
- Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance.
- Resolve digital banking issues promptly while escalating system or service concerns as appropriate.
- Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education.
- Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting, and issue resolution.
- Monitor digital banking reports and perform routine system maintenance and cleanup activities.
- Support integrations between SilverLake and Banno by assisting with troubleshooting account visibility issues, data discrepancies, and service interruptions.
- Support testing, implementation, and rollout of digital banking updates,