Digital Banking Specialist

About the role

The Digital Banking Specialist will provide all digital banking support for our digital product set and will be responsible for growing the digital banking product set using the latest technology trends and vendor updates.

Responsibilities

• Serve as system administrator of all digital banking platforms, including development, implementation, and system upgrades.
• Keep abreast of all Lone Star National Bank’s digital banking products.
• Use project roadmaps to integrate new technologies into the bank’s overall strategic plan.
• Research digital marketing channels (digital signage, branch TV marketing, etc.).
• Develop new uses for digital marketing.
• Participate in job‑specific training and other Bank training programs as necessary.
• Maintain current knowledge of internal risk controls and loss prevention, including reporting suspicious or unusual customer activity per Bank policy.
• Maintain current knowledge of and comply with all federal and state laws, regulations, Bank policies, procedures, and internal audit controls related to department operations.
• Maintain current knowledge of all rules, regulations, and laws applicable to BSA/OFAC/USA Patriot Act/CIP/AML.
• Perform other related duties as assigned, including cross‑training across other departments, as necessary.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1–3 years of experience preferred.
• Banking experience required.
• Strong knowledge of the digital banking function and associated processes and requirements.
• Flexibility, professionalism, and ability to work in a highly stressful environment with numerous interruptions.
• Attention to detail and a high degree of mental concentration.
• Good organizational, interpersonal, verbal, and written communication skills.
• Ability to sit for long periods and maintain visual concentration on computer screens.
• Ability to work flexible hours Monday through Friday from 7:30 a.m. to 6:00 p.m., with occasional Saturdays and occasional extended work hours for business development or community service.
• Bilingual in English and Spanish is desired.

Organization

This position reports to the Digital Services Manager and does not oversee other positions.

Training Requirements

All employees must attend scheduled mandatory trainings and complete online regulatory compliance courses applicable to their job function. Employees must ensure their actions fully comply with all federal banking laws, regulations, and internal bank policies and procedures. Failure to adhere may result in disciplinary action, up to and including termination.

Community Involvement

Lone Star National Bank’s mission includes a commitment to helping communities grow with pride and integrity. Employees are encouraged to volunteer for bank‑sponsored, civic, charitable, and community events.

Attendance

Punctuality and regular attendance are essential. Employees must be at their workstation ready to work at the start of each workday, remain there except during authorized breaks, and notify a supervisor of any absence or tardiness. Telecommuting or working from home is not permitted.

Schedule

Flexible hours Monday through Friday, 7:30 a.m. – 6:00 p.m., with occasional Saturdays and occasional extended work hours as needed.