Digital Banking Specialist

Responsibilities

• Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
• Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
• Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
• Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
• Monitor the daily operational activities of the Digital Banking Department.
• Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
• Troubleshoot technical and operational issues.
• Aid with all digital services documentation including reporting, dispute filing, payments, etc.
• Process and reconcile numerous internal accounts in reference to digital banking products.

Requirements

• High school diploma or equivalent required.
• Associate degree in business, finance, or related field preferred.
• Minimum of 2 years of banking experience required, digital banking experience preferred.
• Prior experience with digital products and services is preferred.

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
• Strong organizational, time management and problem-solving skills.
• Proficiency in Microsoft Office software and other analysis tools.
• Proficient in electronic banking products / services / devices.
• Strong attention to detail.
• Positive and enthusiastic attitude.