DFW Shuttle Supervisor CDL

About the Role

The Shuttle Supervisor CDL oversees the operations of a location(s) under the direction of the Operations Manager to ensure 24/7 professional shuttle management. This role supports programs and initiatives from the home office and addresses the individual needs of operational teams at assigned location(s).

Responsibilities

• Lead, direct, and develop the shuttle team at Dallas Fort Worth Airport (DFW).
• Supervise and direct the activities of on-site shuttle employees.
• Identify high-potential employees to support organizational growth.
• Ensure drivers follow proper routes, provide excellent customer service, and maintain schedules.
• Execute plans for opening newly assigned client routes as requested.
• Assist management in meeting contractual agreement requirements.
• Complete daily, weekly, monthly, and annual operational reports.
• Provide feedback to management about employee performance and concerns.
• Implement and complete projects, programs, and initiatives as they arise.
• Communicate effectively during operational emergencies.
• Organize and supervise irregular or unanticipated peak business operations.
• Perform additional related duties as assigned.

Requirements

• Must possess a Class B License with passenger, air brake, and medical endorsements.
• Experience driving shuttles with air brakes.
• High School Diploma or equivalent and/or equivalent work experience.
• Experience working and supervising a shuttle program with Class B drivers.
• Experience with DOT compliance.
• Experience with regular maintenance and 45-day inspections of shuttle programs (preferred but not required).
• 1+ years in a supervisory role (preferred).
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and transportation-related software/applications.
• Schedule flexibility to meet operational needs, including occasional work outside regular hours.

Skills

• Ability to foster improvement and create an environment of idea-sharing and creative problem-solving.
• Encourages open expression of ideas and opinions.
• Strong customer service skills and the ability to de-escalate difficult situations.
• Approachable and skilled in facilitating coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others with a "Never Ever Give Up" attitude.
• Strong problem-solving and teambuilding skills.
• Ability to work independently, multitask, and communicate professionally at all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Able to work in various weather conditions (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Frequent bending, stooping, squatting, and lifting throughout a shift.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform essential duties/functions.