Development Operations Coordinator

Description

The Development Operations Coordinator is a vital position in the Office of Institutional Advancement that oversees record-keeping, systems management, list management, gift processing, reporting, and donor analysis.

Essential Duties And Responsibilities

• Collaborate with senior leadership to develop, monitor, and reconcile departmental revenue budgets.
• Partner with the Archdiocesan database management team to ensure the accuracy and integrity of donor records in Raiser’s Edge and to oversee backend development systems.
• Work with the database management team to design, generate, and distribute internal fundraising performance reports across all giving channels.
• Partner with internal departments to produce accurate donor listings for annual reports, events, and recognition opportunities.
• Oversee daily gift processing, data entry, and the timely production and distribution of donor acknowledgment letters.
• Manage the process and batching of all gifts, including wire transfers.
• Recommend and implement best practices for gift coding and processing, ensuring timely and accurate donor acknowledgments and adherence to established timelines.
• Coordinate and prepare development progress reports, including data analysis and narrative summaries, for Board and committee meetings.
• Develop dashboards or visual reporting tools for leadership and sub-departments (e.g., KPI tracking).
• Build pivot table reports in Excel, as required.
• Oversee the tracking and management of event attendees, donors, and prospects in partnership with Major Gifts and Special Event officers and the database management team.
• Provide training on the Special Events Module.
• Upload event mailing information into records (guest lists, RSVP lists, etc.).
• Maintain donor stewardship workflows and lifecycle tracking in RENXT for activities like Planned Giving.
• Develop and create Queue reports, as needed.
• Manage and streamline administrative operations for the Development Department by establishing efficient workflows.
• Deliver training and ongoing support to staff to ensure best practices in Raiser’s Edge and RENXT data management and assist in updating and maintaining standard operating procedures (SOPs).
• Partner with the Senior Director of Development and Planned Giving and the Manager of Development Operations to supervise Development Associate, Development Assistant, and temporary staff or volunteers.
• Assign projects, provide training, and monitor performance.

Qualifications

• Bachelor’s Degree.
• Minimum five (5) years’ fundraising experience and/or training in the same.
• Previous development/advancement experience within a large institutional environment is a plus.
• Experience with Raiser’s Edge database technologies, including a minimum of five (5) years’ experience with creating queries, modeling reports, and running exports.
• Fluency in MS Office. Must know MS Excel and pivot tables.
• Experience with online giving systems, dropbox giving systems, and gifts-in-kind.
• Excellent oral and written communication and interpersonal skills: possess the ability to communicate and liaise effectively with colleagues and vendors and works well within a team environment.
• Solid organizational skills: the ability to work productively in a fast-paced, detail-oriented, and collaborative environment and the ability to independently manage a multi-faceted workload and meet strict deadlines.
• Accuracy and attention to detail are a must; sensitivity when working with highly confidential information and the ability to maintain discretion at all times.
• Genuine interest in the mission of Catholic Charities of New York and ability to participate in agency/community events.

About Catholic Charities

Catholic Charities of the Archdiocese of New York and Catholic Charities Community Services today form one of the region's largest faith-based human services networks, serving people of all faiths and backgrounds. Together, the two agencies employ approximately 800 staff across more than 45 program sites in ten counties spanning New York City and the Lower Hudson Valley. Our programs span youth development and family support; behavioral health, housing, and recovery services along a full continuum of care; food access, eviction prevention, and household stabilization; legal services, resettlement, ESOL instruction, and workforce training for immigrants and refugees; and case management, workforce pathways, and housing support through community-based neighborhood centers. Every year, Catholic Charities serves tens of thousands of New Yorkers facing hardship, promoting dignity, stability, and opportunity through community-based programs. We are building an HR and People and Culture function that reflects the same standard of care we extend to those we serve, and this role is central to that work.