Development Operations Coordinator
About the role
The Development Operations Coordinator provides essential operational, administrative, and systems support to Jhpiego’s philanthropic efforts and Development team. The position ensures the accuracy, efficiency, and effectiveness of the systems and processes that support the organization’s unrestricted fundraising activities.
Responsibilities
Maintain accurate donor, prospect, and gift records in Raiser’s Edge database. Enter and update donor information, gift records, acknowledgments, and engagement activities.
Process gifts, pledges, and other donor transactions in coordination with Development and Finance teams. Support database quality control, data cleanup, and ongoing improvements to donor records.
Support generation of routine donor, gift, and fundraising reports to support Development activities and leadership requests. Prepare donor lists for campaigns, communications, events, stewardship activities, and recognition materials.
Afford support to donor acknowledgment, recognition, and stewardship activities. Assist with preparation for donor meetings, events, and engagement activities. Maintain accurate records of donor interactions and stewardship activities.
Provide administrative support to the Director, Development and Development team. Process improvement and collaboration support the integration of online giving platforms (Luminate Online, TeamRaiser, etc.) into Raiser’s Edge. Support testing and implementation of new fundraising technologies and contribute ideas for process improvements.
Maintain compliance with data privacy and security standards. Maintain and manage Airtable as a centralized project management and tracking tool for development operations, including campaign timelines, stewardship workflows, and cross-team deliverables.
Support improvements to Development processes, systems, and workflows. Participate in testing and implementation of new fundraising tools and technologies. Collaborate with Communications, and other teams to support philanthropic initiatives.
Qualifications
Bachelor’s Degree with 1–3 years of experience in nonprofit development, fundraising operations, data management, or related field.
Relevant internships or hands-on experience with donor databases will be considered.
Experience working with fundraising databases; familiarity with Blackbaud products (Raiser’s Edge) preferred.
Willingness and ability to learn new systems and tools quickly.
Strong Excel skills and proficiency in other Microsoft Office programs (Word, Teams, Outlook); experience with Airtable or similar project management platforms required.
Strong analytical skills with the ability to organize, interpret, and present data clearly.
Exceptional attention to detail and organizational skills; must be able to manage complex workflows, track multiple concurrent projects, and maintain accuracy under deadline pressure.
Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment; demonstrated project management skills with the ability to lead cross-functional workflows from planning through execution.
Commitment to confidentiality and ethical handling of donor information.
Ability to travel up to 5% of the time.
Preferred Qualifications
Coursework or certification in fundraising, data analytics, or CRM management.
3+ years of experience supporting individual or foundation fundraising programs.
Pay
The salary range for this role is expected to be: $47,193 - $57,443.
Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
Diversity and Inclusion
Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.